ΜΟΤΟΡ ΟΙΛ

1. Στρατηγική, Ανάλυση & Δράση

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

2020 has been a year of unprecedented challenges for all of us. The coronavirus pandemic had an extraordinary impact on the global and domestic economy and society. We all had to adapt and cope with the new reality. More specifically, our industry encountered unparalleled pressures. Domestic demand for petroleum products retreated to historical lows of the last 25 years. In this context, Motor Oil Group faced the challenges, overcame the difficulties and maintained its well-established position.

Our risk management system and policy provide a consistent and clear framework for managing and reporting risks. We have developed a risk management framework by embedding policies, procedures, standards, and codes of conduct into a robust control system.

An indicative list of the risk areas which constitute the subject of audits is presented hereunder:

• Business Strategy & Operational
• Financial, Commercial, Treasury
• Organizational, People, Reputational
• ESG (Environmental, Social, Governance), QHSS (Quality, Health & Safety, Security)
• Information Technology (Cyber Security, Technology, Data & Systems)
• Compliance
• External events

See more Sustainability Report 2020, p. 144

In response to challenges, the Group builds a short, medium and long-term strategy, ensuring a sustainable transition, while targeting a net zero future.

Motor Oil Group has developed an effective strategy, to support sustainable development in accordance with the European Green Deal, the Paris agreement and the UN Sustainable Development Goals. The Group’s sustainability strategy is aiming to satisfy investors, who want to better understand the risks and opportunities that ESG issues pose to their investments. Group’s strategy acknowledges the importance of intangibles to sustainable development, as well as the importance of forward-looking information with specific target, goals, action plans, goal alignments and related impacts. Furthermore, to better design and implement the Group’s sustainability strategy attention is paid to the high quality and the faithful representation of information.

The Group is committed to implementing best practices in sustainability and to regularly reviewing its performance. The Group’s Sustainability Strategy consists of the following core categories:

Group Sustainability Strategy

Our Strategic Plan

The strategic plan of the Group aims at sustainable development and energy transition by

applying an advanced model of operation and investment planning. Motor Oil Group’s Strategic priorities are divided into four areas pillars which are the key levers for our decarbonization strategy:

1. Refinery Evolution

In addition to investing in new and more advanced products, significant refinery projects have

been implemented to improve energy efficiency and electricity autonomy. Motor Oil is one of the largest industrial units that installs batteries in its facilities to support energy needs. Moreover, projects related to digital transformation are implemented at the refinery and other activities of the Company, while projects related to carbon capture and storage are under assessment.

2. Mobility and New Technology

E-mobility constitutes a top priority for Motor Oil Group which aims to be at the forefront of the electric vehicle rollout in Greece and equip its retail gas stations with new electric vehicle charging points in order to take advantage of this expanding market segment. The “gas station of the future”, a project concept is being designed and implemented, which, among other things, will include differentiated products, compressed natural gas and, later, Hydrogen distribution. Moreover, the Group constantly expands the network of electric car charging stations and develops the Non-Fuel Retail business.

3. Power, Gas and Renewables

The Group intends to evolve into a significant player in the Greek natural gas and RES market.

Growing demand projections, improvements in technology, cost reduction in renewable energy projects and decommissioning of conventional generation units, such as lignite, will significantly increase the requirement for additional renewable energy capacity, storage facilities and more efficient and lower carbon-emitting gas-fired capacity. The Group aims to continue building its power generation capacity to be in position to capture such projected increased demand. In a short period of time, the Group acquired a significant portfolio of renewable projects now targeting 1GW capacity. In the field of natural gas and while the commercial activity continues, the Group examines the construction of a floating storage and regasification unit (FSRU), aiming at supporting the Greek natural gas network.

4. Renewable & Alternative fuels

The Group is working to enhance its value proposition by expanding its product offering and

manufacturing processes into the area of alternative fuel sources, including biofuel and Hydrogen. The Group is already assessing the design of a biofuel production unit, while working on two projects for the storage, transportation and dispatchment of Hydrogen. The goal is to participate in the entire green energy value chain, by taking advantage of the energy commercial opportunities through NRG’s activities. The Group is also significantly active in the field of circular economy and waste energy; its subsidiary LPC operates the largest and most advanced lubrication and regeneration plant in Europe.

Mission and Vision

Our business mission is to engage responsibly and efficiently in the energy sector and to invest in alternative sources of energy, to create value for our stakeholders.

Our vision is to be a leading sustainable energy corporation in Greece and the wider region.

Our business objectives are to:

• Conduct sustainable business operations to ensure long-term profitability and continued growth for the benefit of all stakeholders.
• Offer cleaner and high-quality energy products.
• Contribute to sustainable development by integrating

Our actions, initiatives and measures taken are in accordance with international, national and/or sectoral standards

• GRI
• SASB
• UN Global Compact
• Athens Stock Exchange (the “ATHEX”) ESG Reporting Guide
• The Sustainability Code
• CDP
• Ecovadis
• FTSE4Good, etc.

See more Sustainability Report 2020, p. 25

Our Annual Sustainability Report is published on Motor Oil’s website https://www.moh.gr/perivallon-kinonia/esg-kai-viosimothta/.

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2. Ουσιαστικότητα

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Our sustainability strategy is focused in addressing all our material ESG issues related to our Group activities and sustainable development, aiming to a continuous improvement of our ESG performance. In this context, the Group proceeded with a materiality process for the reporting year 2020, with strong participation of employees, consumers, shareholders & investors, business partners & vendors, local communities, government & regulatory authorities, media, industry associations, and other stakeholders to define the most significant ESG issues related to its operations. The Group assigned the ESG priorities by engaging the management, the Motor Oil Group’s Sustainability Working Group (involved in the process of strategy and policies formation regarding sustainable development) and the Sustainability Committee (evaluates and oversees the Group’s sustainable policy and strategy, as well as monitors the achievement of the objectives set and assesses the potential risks and opportunities). The results of the materiality assessment influenced the Group’s sustainability approach, strategy, as well as reporting process.

In particular, over 400 representatives from the Reporting Group’s key stakeholder groups were addressed through a materiality questionnaire, which included 23 issues categorized into three basic pillars: Environmental, Social & Labour, Economic, Governance and other issues. The issues mentioned in the materiality questionnaire were specified by reviewing peers’ practices, while taking into account issues of importance for the industry, as well as issues that were considered crucial by the Group’s management. Reporting Group’s stakeholders were asked to rate the level of materiality of the aforementioned issues for the Group, through the completion of the materiality questionnaire. Following the evaluation of the issues by the Reporting Group’s management and stakeholders, 17 out of 23 issues were identified as material. Interestingly, although the list of material topics this year was reshaped in order to accommodate both for a broader perspective (in terms of TCFD and SASB for example) as well as a more focused approach based on our strategic goals, no significant changes took place in our reporting, other than providing a clearer definition of the boundaries involved.

MATERIALITY MATRIX

More explicitly, the following table contains the 17 material issues identified accompanied by a description.

The Materiality Matrix below depicts the questionnaire results. Within the orange frame’s boundaries lie all the material issues that were considered of having the greatest importance for the Group.

Description of materiality issues

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3. Στοχοθέτηση

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Mission and Vision

Our business mission is to engage responsibly and efficiently in the energy sector and to invest in alternative sources of energy, to create value for our stakeholders.

Our vision is to be a leading sustainable energy corporation in Greece and the wider region.

Our business objectives are to:

• Conduct sustainable business operations to ensure long-term profitability and continued growth for the benefit of all stakeholders.
• Offer cleaner and high-quality energy products.
• Contribute to sustainable development by integrating

We formulate our strategy responsibly and consistently with the aim of achieving three parallel goals for Motor Oil: to remain a dominant player in the energy sector in Greece and the wider region, to succeed in the transition to new forms of energy and to continue demonstrating environmental and social responsibility.

We are always aiming at constantly improving our ESG performance.

The aim is to create value for our investors and stakeholders, by defining specific targets, goals and action plans aligned with positive impacts on the environment, society and the economy.

Therefore, we continue our efforts for improving our performance in terms of ESG and sustainable development, firmly considering it as the right path to successfully lead us into the future. Motor Oil Group will continue applying its sustainability strategy with responsibility, meeting the goals set and improving in all its priority areas, to make tomorrow’s refining industry climate neutral and continue creating shared value for all its stakeholders.

Motor Oil Group by closely monitoring climate change and its effects worldwide, has taken urgent action and has responsibly adopted a sustainable development strategy based on a series of short, medium and long-term goals. The main focus of the Group’s strategy is the gradual energy transition and the reduction of greenhouse gas emissions into the atmosphere, with decarbonization as the ultimate goal.

Goals and Targets

We implement and comply with policies (including ISO policies) and standards on Environmental (water and air pollution, materials, energy, chemical and oil spills, etc), Social (employment issues, H&S, diversity, local communities, etc) and corporate Governance issues. The Group objective is to also evaluate business activities and assess compliance risk through a regulatory compliance framework.

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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4. Διαχείριση της Αλυσίδας Αξίας (value chain)

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil’s operations expand across an extensive value chain network that connects different energy resources with essential to our daily lives’ activities. Some of them involve its use in transportation, manufacturing and heating, thus contributing towards strengthening our economy at national level and beyond. We firmly believe that together with our stakeholders, we succeed at creating value by distributing our social product throughout our area of influence, whilst making every possible effort to abide by our strategy for sustainable development.

Supply of raw materials

Includes the provision of energy, materials and services we need by external contractors and suppliers, in order to leverage throughout our processes. These may range from crude oil and chemicals or equipment to packaging materials.

Refinery/Production

Takes place both at our refinery and respective plants. They carry the responsibility of producing the highest quality of a range of products, from light ends and gasoline to middle distillates, fuel, bitumen, paraffin, sulphur and lubricants.

Distribution

Involves the transportation via different means (air, road or sea) and all associated trading/marketing actions concerning the delivery of our products and byproducts to all our clients.

Consumption

Relates to all industrial and commercial customers as well as the general public who benefits from the utilization of our products and services

Motor Oil Group companies highly value all stakeholders and interested parties, hence, maintain excellent relationships by initiating regular and open dialogues to be constantly engaged with their stakeholders.

See more Sustainability Report 2020, p. 32

Supply Chain

Constant aim of the Group is to implement the principles of sustainable development not just

in the context of its operation, but also in the sphere of its influence, including its partners and suppliers. A sustainable supply chain not only minimizes social and environmental risks, but also serves as an example of values and success for the industry and the community. For that reason, Motor Oil Group assesses its potential suppliers not solely based on the cost, quality, delivery, and their economic viability, but also on QHSSE and ESG criteria.

The Group collaborates with a large number of suppliers both locally and at international level.

The main categories of suppliers that the company engages with, fall under the following bread categories: raw materials, contractors, service providers, equipment and infrastructure.

We highly value our business principles, and we seek to collaborate with suppliers that share the same values with us. For that reason, the Group is developing a Supplier Code of Conduct, incorporating certain principals, and asking the suppliers committing to these.

See more Sustainability Report 2020, p. 147

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5. Υπευθυνότητα

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Board of Directors

Motor Oil Group is always aware of the changes in the legal and regulatory framework, recognizes investors’ growing interest in diversity on Boards’ composition and adapts its internal policies accordingly.

The Board of Directors operates efficiently to contribute to the achievement of the following:

1. Creating an effective and productive relationship between key shareholders and stakeholders
2. Defining strategic priorities, policies and committees
3. Fostering values and ethics, quality improvement and innovation

Committees and Policies

In terms of improving its ESG performance, Motor Oil Group created a Sustainability Committee. Its objective is to design and oversee the Group’s Sustainable Development Policy and Strategy including the Environmental, Social and Governance aspects, as well as to monitor performance against set targets and decide on corrective actions in relation to the opportunities or risks that arise. Furthermore, the Group developed additional policies regarding certain areas such as: nomination and remuneration policy, compliance, risk management, conflict of interest, sustainability policy, along with training and performance review policy, all included in the updated internal operating rules, which describe how Motor Oil Group is managed, the responsibilities of the Board members, the structure and the objective of certain key Divisions, the procedures of recruitment and evaluation of the executives. The current version of the Internal Operating Rules was approved by the board and is compliant with the Law 4706/2020.

The organizational structure is depicted below:

Organizational structure

Business principles

We operate based on our principles and values, by maintaining the highest standards of business ethics.

Mission and Vision

Our business mission is to engage responsibly and efficiently in the energy sector and to invest in alternative sources of energy, to create value for our stakeholders.

Our vision is to be a leading sustainable energy corporation in Greece and the wider region.

Our business objectives are to:

• Conduct sustainable business operations to ensure long-term profitability and continued growth for the benefit of all stakeholders.
• Offer cleaner and high-quality energy products.
• Contribute to sustainable development by integrating environmental, social and governance (ESG) considerations into business decision–making.

Our business principles

Motor Oil Group embraces the following business principles as the foundation of the Group’s Code of Conduct:

1. Business Integrity

Motor Oil Group companies conduct their activities with honesty, integrity and fairness and expect the same standards from all their partners and suppliers. The potential involvement of the Group’s employees to any form of bribery, such as direct or indirect offers, payments or soliciting is unacceptable by the Group. Also, conflicts of interest between employees’ private activities and companies’ business must be avoided. In the same context, any prospective conflicts of interest must be declared by employees to their employing company. All business transactions must be reflected accurately and fairly in the accounts of the company in accordance with established procedures and legislation and are subject to audit and disclosure.

2. Anti-corruption

Incidents of bribery, breaches of confidentiality, market manipulation, fraud or money laundering are of zero tolerance by Motor Oil Group’s companies. As a Group, we expect that our business activities and relations are governed by utmost transparency and moral integrity.

3. Financial Management

Motor Oil Group companies strive to maximize share value and achieve ongoing profitability.

Generating and distributing value is essential for the Group in order to reach its business goals, sustain its investments and growth, as well as to execute programs for corporate social responsibility and consequently, to offer support to local communities in which it operates. The profitability of the Group’s companies reflects not only their efficiency, but also, the ways that their customers value their products and services. Without profits and a strong financial foundation, it would not be possible for the Group to fulfil its responsibilities. To this end, we use an extensive system of tools to set specific targets and assess our progress towards them, taking corrective measures wherever necessary. This system enables us to prepare reliable financial reports with accurate and timely data that Management can use in its decision making process. Finally, it also helps us to evaluate investment proposals and gain insights on emerging risks and opportunities in the market.

4. Competition

Motor Oil Group companies support free enterprise and compete fairly and ethically within the framework of applicable competition laws. Conducting business in a free, competitive market is beneficial to society and business entities. As a Group, we will not prevent others from competing freely with us, as we focus on our trustworthiness, capable workforce, quality products and excellent services to win our customers over.

5. Health, Safety, Security and the Environment (HSSE)

For Motor Oil Group, HSSE is of utmost importance and necessity, thus it has embraced an organized, systematic, long-term approach towards Health and Safety, in order to be fully prepared and to demonstrate best practices in this area. In that context, the Group has set and embraced goals and standards so as to improve its business planning and strategy, whilst at the same time appraises and reports performance. Also, the Group is engaged in an ongoing dialogue with stakeholders to incorporate their feedback and concerns, with the aim of improving HSSE indicators and ensuring HSSE training and awareness.

6. Society

Motor Oil Group has expressed strong social responsibility and ensures that its activities benefit local communities and domestic economy. The Group contributes to the support of local communities, through job creation, donation programs and economic support, enhancement of the local entrepreneurial activity, as well as through the purchase of goods and services from local suppliers. More specifically, we implement a program of donations and sponsorships, addressed to local communities and beyond, designed to improve people’s quality of life, to protect the environment and foster a healthy social and cultural life. All our business activities interact positively and productively with the social environment in which we operate. Our responsibility towards the society prompts us to us to get involved in shaping a social sphere with values towards a sustainable and optimistic future.

Transparency & Ethics, Anti-corruption & Anti-competitive Practices

At Motor Oil Group, business ethics are embedded in our corporate governance principles and constitute the framework of our social and environmental responsibility. Motor Oil Group constitutes a modern energy group that is constantly expanding and creating value with consistency and responsibility. It acknowledges that the production of trust and goodwill is essential for the Group’s sustainable development and economic growth, in order to safeguard its excellent reputation among employees, partners, investors and other interested parties. Therefore, the Group considers’ Transparency & ethics, anti-corruption & anticompetitive practices’ a material issue and aims at conducting business in accordance with the highest ethical standards, showing zero-tolerance in all forms of bribery and corruption. For that reason, the Group has set in force its Anti-Bribery and Anti-Corruption Policy, committing itself with great responsibility and business integrity, to endeavor the utmost efforts for securing transparency and legitimacy. The specific policy helps outline the Group’s risks related to bribery and corruption, describes the prohibited activities and the approval processes for permissible activities, highlights the responsibilities of the respective parties under both the relevant anti-corruption laws and Group’s policies, and finally sets up the processes for the investigation of breaches and disciplinary measures in case of violations. This policy also aims at protecting the reputation of the Group’s companies and employees and helps avoid potential civil and criminal fines. Last but not least, the policy gets reviewed and updated by the ESG Board Committee, whilst the Company’s Compliance Office, with the support of the Legal Services, is responsible for monitoring on a regular basis, for any possible changes on the respective legal framework.

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6. Κανόνες & Διαδικασίες

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil’s management and control are based in modern and commonly accepted principles of good corporate governance, as prescribed by legislation and the relevant regulations, as well as other international practices and auditing standards.

The Group’s corporate governance determines its daily operations on a variety of issues such as:

• the Board of Directors’ structure
• the equal treatment and protection of the interests and rights of all shareholders
• the compliance with legal and regulatory provisions
• the transparency in the decision-making process
• the reliability and adequacy of all disseminated information, regarding the Group’s strategy and financial results, or its financial transactions
• the management of personnel and remuneration matters
• the identification, reporting and control of all inherent risks

Corporate governance involves a set of relationships among a company’s management, its shareholders, employees and other stakeholders; and aims to create, sustain and develop strong and competitive companies. Since the year 2010 in accordance with the applicable Legislation (i.e. Law 3873/2010, Law 4403/2016, Law 4548/2018), Motor Oil followed its own Corporate Governance Code compiled and approved by its Board and additionally amended each time regulatory or legislative changes were brought into effect. All amendments and revisions of the Code were approved by the Board of the Company. The Motor Oil Corporate Governance Code was uploaded on the Company website and subsequently officially filed to the Hellenic Capital Markets Commission. Effective July 2021 and in accordance with the Law 4706/2020[1], the Board of Motor Oil decided that the Company will adopt and implement the Corporate Governance Code developed by the Hellenic Corporate Governance Council[2] introduced in June 2021. This Code constitutes the Hellenic Corporate Governance Code for Companies with securities listed and traded on the Athens Exchange, in accordance with Article 17 of Law 4706/2020 and Article 4 of the Decision 2/905/3/3/32021 of the Board of Directors of the Hellenic Capital Market Commission. Moreover, the Board of Motor Oil decided that for the points of deviation from the Hellenic Corporate Governance Code explanations on non-compliance will be included on the Corporate Governance Statement which forms part of the Annual Financial Report of each fiscal year. The Hellenic Corporate Governance Code is compliant with all requirements of the Law 4706/202, certain provisions of the Law 4548/2018 as well as best practices and recommendations based on international standards such the Organisation for Economic Co-operation and Development (OECD), which constitute the international benchmark and an important source of insight for the formation of the Code.

Internal Audit, Risk Management & Compliance

Our risk management system and policy provide a consistent and clear framework for managing and reporting risks. The Board of Directors performs on a regular basis a review of the way we identify, evaluate and manage risks. We have developed a risk management framework by embedding policies, procedures, standards, and codes of conduct into a robust control system. Motor Oil Group’s risk team analyses the group’s risk profile and supervises the risk management system. The Group’s Internal Audit Unit submits independent audit report to the Board and Audit Committee and to the C level Management on the operability of the Group’s internal control system and its responsiveness to the risks that are significant to the Motor Oil Group.

An indicative list of the risk areas which constitute the subject of audits is presented hereunder:

• Business Strategy & Operational
• Financial, Commercial, Treasury
• Organizational, People, Reputational
• ESG (Environmental, Social, Governance), QHSS (Quality, Health & Safety, Security)
• Information Technology (Cyber Security, Technology, Data & Systems )
• Compliance
• External events

We implement and comply with policies (including ISO policies) and standards on Environmental (water and air pollution, materials, energy, chemical and oil spills, etc), Social (employment issues, H&S, diversity, local communities, etc) and corporate Governance issues.

We implement a series of certified management systems and international and sectoral standards, such as

• ISO9001:2015
• ISO14001:2015
• ISO50001
• ISO14064-1
• ISO45001:2018
• ISO27001
• EMAS
• ISO18788
• GRI
• SASB
• ATHEX GROUP ESG INDEX
• THE SUSTAINABILITY CODE
• 17 SDGs
• UN GLOBAL COMPACT

Data Security

The Motor Oil Group developed a dedicated Protection of Personal and Privacy policy covering how to handle, collect, use, disclose and process personal data of employees and customers, as well as a Data Privacy Policy describing the operational framework of the Group for planning and conducting audits on data security based on international standards (ISO 27001) and best practices.

Privacy

“In 2020 no incidents concerning breaches of customer or employee privacy have been identified across Motor Oil Group.”

• Motor Oil Group is deeply committed to respect and protect the privacy of all interested parties, as privacy protection is essential for the smooth collaboration and for developing mutual respect. In that context, the Group complies with all regulations that are relevant to the subject.
• Motor Oil Group is bound to GDPR requirements, hence, obliged to protect data of employees and consumers, plus it has in place internal controls and regulations for that purpose.
• LPC, for business interactions with Single Member legal entities or single persons, before proceeding to any input of data in LPC’s ERP system & collection of Credit data, a signed Customer confirmation from the respective party needs to be provided to the Accounting team.
• NRG has in place specific policies for external colleagues regarding the processing of personal data, such as the Confidentiality acts with employees, Data Processing Acts with all data processors and Privacy Policy, plus that internal regulations are followed concerning customer data.

Product quality

Motor Oil Group is strongly committed to providing both safe and high-quality products & services, making this a material issue, and therefore a fundamental element of its existence and strategy. As a result, the Group identifies risks and deals with their impacts across all of its value chain affected.

The Group’s quality policy is summed up in two key principles, to which both management and employees are fully committed:

1 To produce and sell products that satisfy its customers, always taking into account all stakeholders’ interests.

2 To explore and evaluate customers’ needs, in order to produce high-quality products accordingly.

Product Quality and customer health & safety are top priorities of Motor Oil Group. Maintaining the highest product quality and ensuring customers’ health and safety are material issues for the Group, as they serve as prerequisites for its normal function and responsible operation. In that context, the Group adheres to several longstanding Policies, such as the Policy & Commitment in Quality, Health, Safety, Security and Environment, the Policy on Driving and the Policy on Product Stewardship to deliver a differentiated fuel products mix of highest quality, environment friendly through lower Green House Gas emissions due to Biofuels content, LPG, CNG, Electricity and specialized additives for improved efficiency, that are safe to be used. Additionally, the Group complies with the strictest specifications of Greek and international legislation. Innovative programs and integrated safety, quality and quantity controls are implemented at all stages of the production.

The policies employed focus on:

i developing products which satisfy customers and existing specifications

ii utilizing materials and energy in an efficient way

iii audits and certificates according to international standards (ISO 9001, 14001 and 45001)

vi operating a 24x7 Customer Service to ensure customer satisfaction regarding services provided, safety and operations’ integrity.

Quality customer service

In Motor Oil Group, we strive to serve the needs of our customers and provide them with a unique customer service experience.

Motor Oil’s refinery has established an assessment process of the customer service provided, in order to promptly identify any wrong acts and consequently, improve its performance and ensure clients’ satisfaction. Under this framework, the Group:

• Conducts quantitative & qualitative customer satisfaction surveys
• Identifies and evaluates its strengths and weaknesses
• Manages the identified flaws
• Improves its tactics and performance

This whole process has resulted in the elimination of complaints to the refinery. In detail, there were absolutely no complaints from customers to the refinery during 2019 and 2020.

Managing Health and Safety

It should be noted that Motor Oil Group carefully assesses all the risks associated with production and explicitly designs its response plans to potential emergencies, in order to timely and effectively provide all the necessary mitigation actions.

Concerning the health & safety regulations that should be met when processing the products, the flammable products of the Group require continuous and systematic control at all stages of their production (from Refinery to facilities and finally, to the end customers). More explicitly, with the support of specialized laboratories and purpose-designed quality control mobile units (vans), both quality and quantity checks on the products, as well as inspections in the retail stations are taking place, not only for the product quality to be ensured, but also for customers’ health and safety. For instance, the lab supports all the refinery’s procedures, as well as those of the port and tanker loading terminals. It conducts lab tests on all incoming products (crude oil, chemicals, additives), during the refining process, and also, on final products before they are shipped off to customers. To that end, it carries out more than 25,000 lab tests a month, with ultimate goal to ensure safe distribution of products to end consumers, whilst maintaining the products’ excellent quality, thus minimizing any potential risks to humans and the environment.

Additionally, the integrated quality and quantity control system and the groundbreaking “Shell DNA” molecular marker technology used in all differentiated Shell fuels, means that customers can be confident both for the service they receive, as well as the quantity and quality of Shell fuels. In general, Motor Oil Group systematically assesses all H&S risks, impacts and controls and continuously updates its H&S Risk and Controls Assessment. All staff and contractors are encouraged to report not only actual incidents, but also potential incidents through a specialized internet-based tool.

Local Safety Committee Meetings reports, peer and safety officers’ reviews, internal audits and customer service findings are all recorded in the application, in order all actions regarding H&S to be registered, thus monitored. Such records are valuable input that facilitates the continuous reassessment of H&S product, as well as service risks and impacts.

• In the area of LPG, Coral Gas aspires to be the leading company in Greece and continues its efforts to offer innovative products to its customers. Moreover, it has introduced significant innovations, and now distributes all its packaged products to the market with special safety valves (the traditional liquefied gas bottles with FLV, GoGas with triple security and the new container with an ILL Flow Limiter Valve), thus significantly raises the level of safety and protects the consumers by applying the latest solutions to all domestic and professional liquefied gas products.
• Coral Gas has introduced a special innovation in autogas. In detail, it has launched a molecular tracer to its autogas, as part of an integrated quality and quantity assurance system. The molecular tracer is an addition to the work performed by Coral Gas mobile units, certified to quality standard ISO 9001, which conducts spot checks at service stations to ensure the quality and quantity of autogas.

In LPC, health and safety considerations are addressed as part of its conformity with CLP legislation, and are demonstrated throughout its products’ identity documentation, i.e., labeling, technical datasheets, material safety sheets.

See 5.1 Health & Safety (Sust. Report 2020, p. 100-114)

5.2 Covid-19 Response (Sust. Report 2020, p. 115-116)

5.3 Emergency Preparedness & Response (Sust. Report 2020, p. 117-119)

We operate based on our principles and values, by maintaining the highest standards of business ethics.

Mission and Vision

Our business mission is to engage responsibly and efficiently in the energy sector and to invest in alternative sources of energy, to create value for our stakeholders.

Our vision is to be a leading sustainable energy corporation in Greece and the wider region.

Our business objectives are to:

• Conduct sustainable business operations to ensure long-term profitability and continued growth for the benefit of all stakeholders.
• Offer cleaner and high-quality energy products.
• Contribute to sustainable development by integrating environmental, social and governance (ESG) considerations into business decision–making.

Our business principles

Motor Oil Group embraces the following business principles as the foundation of the Group’s Code of Conduct:

1. Business Integrity

Motor Oil Group companies conduct their activities with honesty, integrity and fairness and expect the same standards from all their partners and suppliers. The potential involvement of the Group’s employees to any form of bribery, such as direct or indirect offers, payments or soliciting is unacceptable by the Group. Also, conflicts of interest between employees’ private activities and companies’ business must be avoided. In the same context, any prospective conflicts of interest must be declared by employees to their employing company. All business transactions must be reflected accurately and fairly in the accounts of the company in accordance with established procedures and legislation and are subject to audit and disclosure.

2. Anti-corruption

Incidents of bribery, breaches of confidentiality, market manipulation, fraud or money laundering are of zero tolerance by Motor Oil Group’s companies. As a Group, we expect that our business activities and relations are governed by utmost transparency and moral integrity.

3. Financial Management

Motor Oil Group companies strive to maximize share value and achieve ongoing profitability.

Generating and distributing value is essential for the Group in order to reach its business goals, sustain its investments and growth, as well as to execute programs for corporate social responsibility and consequently, to offer support to local communities in which it operates. The profitability of the Group’s companies reflects not only their efficiency, but also, the ways that their customers value their products and services. Without profits and a strong financial foundation, it would not be possible for the Group to fulfil its responsibilities. To this end, we use an extensive system of tools to set specific targets and assess our progress towards them, taking corrective measures wherever necessary. This system enables us to prepare reliable financial reports with accurate and timely data that Management can use in its decision making process. Finally, it also helps us to evaluate investment proposals and gain insights on emerging risks and opportunities in the market.

4. Competition

Motor Oil Group companies support free enterprise and compete fairly and ethically within the framework of applicable competition laws. Conducting business in a free, competitive market is beneficial to society and business entities. As a Group, we will not prevent others from competing freely with us, as we focus on our trustworthiness, capable workforce, quality products and excellent services to win our customers over.

5. Health, Safety, Security and the Environment (HSSE)

For Motor Oil Group, HSSE is of utmost importance and necessity, thus it has embraced an organized, systematic, long-term approach towards Health and Safety, in order to be fully prepared and to demonstrate best practices in this area. In that context, the Group has set and embraced goals and standards so as to improve its business planning and strategy, whilst at the same time appraises and reports performance. Also, the Group is engaged in an ongoing dialogue with stakeholders to incorporate their feedback and concerns, with the aim of improving HSSE indicators and ensuring HSSE training and awareness.

6. Society

Motor Oil Group has expressed strong social responsibility and ensures that its activities benefit local communities and domestic economy. The Group contributes to the support of local communities, through job creation, donation programs and economic support, enhancement of the local entrepreneurial activity, as well as through the purchase of goods and services from local suppliers. More specifically, we implement a program of donations and sponsorships, addressed to local communities and beyond, designed to improve people’s quality of life, to protect the environment and foster a healthy social and cultural life. All our business activities interact positively and productively with the social environment in which we operate. Our responsibility towards the society prompts us to us to get involved in shaping a social sphere with values towards a sustainable and optimistic future.

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See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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7. Καταγραφή και παρακολούθηση (monitoring)

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil defines, monitors, and publishes through its management systems and Sustainability Report, performance indicators (KPI's) related to Sustainable Development and Corporate Responsibility. In particular indicators are related to:

ENVIRONMENT

1. Energy (Energy consumption within the organization, Energy consumption outside of the organization, Energy intensity, Reduction of energy consumption, Reduction in energy requirements of products and services)
2. Energy efficiency & GHG emissions (direct and indirect GHG emissions, GHG emissions intensity, reduction of GHG emissions, Nitrogen oxides (Nox), sulfur oxides (SOx), and other significant air emissions)
3. Waste and hazardous materials management (Materials used by weight or volume, Recycled input materials used, Waste generated, Waste diverted from disposal, Waste directed to disposal)

SOCIETY

4. Occupational Health and Safety (Worker participation, consultation, and communication on occupational health and safety, Worker training on occupational health and safety, Workers covered by an occupational health and safety management system, Work-related injuries, Work related ill health)
5. Employment Practices (New employee hires and employee turnover, Benefits provided to full-time employees that are not provided to temporary or parttime employees)
6. Employee Education & Training (Average hours of training per year per employee, Programs for upgrading employee skills and transition assistance programs, Percentage of employees receiving regular performance and career development reviews)
7. Equal Opportunities, Diversity and Human Rights (Diversity of governance bodies and employees, Ratio of basic salary and remuneration of women to men, Incidents of discrimination and corrective actions taken, Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk, Operations and suppliers at significant risk for incidents of child labor, Operations and suppliers at significant risk for incidents of forced or compulsory labor)

GOVERNANCE

8. Transparency & ethics, anticorruption & anticompetitive practices (Confirmed incidents of corruption and actions taken, Legal actions for anti-competitive behavior, anti-trust, and monopoly practices, Noncompliance With laws and regulations in the social and economic area)
9. Economic value generated and distributed (Direct economic value generated and distributed, Financial implications and other risks and opportunities due to climate change, Infrastructure investments and services supported)
10. Decarbonization strategy (Energy consumption within the organization, Energy Consumption outside of the organization, Energy intensity, Reduction of energy consumption, Reduction in energy requirements of products and services, direct and indirect GHG emissions, GHG emissions intensity, reduction of GHG emissions, Nitrogen oxides (Nox), sulfur oxides (SOx), and other significant air emissions)
11. ESG impact assessment (Proportion of senior management hired from the local community, Infrastructure investments and services supported, Proportion of spending on local suppliers, Operations with local community engagement, impact assessments and development programs, New suppliers that were screened using environmental criteria)
12. Low-carbon investments & portfolio climate resilience (Direct economic value generated and distributed, Financial implications and other risks and opportunities due to climate change, Financial assistance received from government, Infrastructure investments and services supported)

Our Sustainability Report 2020 presents Motor Oil Group’s nineteenth such record of disclosing information regarding our sustainability performance at an annual reporting cycle. Its purpose is to communicate to all our stakeholders our activities and performance regarding environmental, social and governance issues. The content and data for this report covers mainly Motor Oil Reporting Group’s activities, for the period 1/1/2020-31/12/2020. The Report has been prepared for the first time in accordance with the GRI Standards: Core option. Furthermore, additional GRI Standards disclosures have been also included. To enrich this year’s report, information from other guidelines such as the SASB standards, the TCFD recommendations and the Athens Stock Exchange (the “ATHEX”) ESG Reporting Guide have been taken into consideration. The latter is a guide developed by the Athens Stock Exchange to promote and enhance the ESG reporting practices of Greek-listed companies (https://www.athexgroup.gr/esg-reporting-guide). Moreover, as our Group is an endorser of the United Nations Global Compact (UNGC), this report serves also as a Communication on Progress report regarding UNGC.

See our performance indicators according to ESG Index, UN Global Compact and GRI on p. 166

We recognize the added value of external assurance of disclosures and performance indicators (KPIs) contained in our reports and believe that this process enhances the quality and accuracy of our disclosures. Consequently, our latest report has been audited by an external verification body, regarding the compliance with GRI “Core option” requirements.

The were no significant restatements of information from previous reporting.

Motor Oil has a ISO27001 certified management system.

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See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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8. Πολιτικές Αμοιβών και κίνητρα για τη Βιώσιμη Ανάπτυξη

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil Group has adopted a modern, fully integrated Human Resources Management System, designed to allow proper management of the Group’s human resources, coupled with continuous development of its employees.

The system is driven by the Group’s principles, values, vision and strategic objectives, with particular emphasis on:

• Compliance with applicable legislation and universally accepted principles of human and labour rights.
• Fairness and meritocracy in employee relations.
• Attracting competent young people with a professional approach to work, who share our values: reliability, dedication, integrity and personal responsibility.
• Ensuring equal opportunities for the professional and personal development of employees.
• Providing a fair and competitive remuneration system linked to employee performance and consistent with prevailing market conditions.
• Offering pay and benefits exceeding those provided for by law and by collective labour agreements.
• Designing a programme of targeted education and training, covering subjects relevant to the Group’s strategic development goals, while aiming at the effective and safe discharge of duties.
• Fostering corporate culture and corporate values.

Aiming at a high level of employee satisfaction, work-life balance and low turnover rates, we offer a competitive remuneration scheme and additional benefits. The system we implement in order to set, manage and review salary levels is in compliance with current company and sector specific agreements, and is consistent and transparent. Negotiations covering collective agreements on salary adjustments are in line with sector practices that are applied at national level. Moreover, the structure of the remuneration system ensures equal pay for men and women doing the same work and rules out any other form of discrimination. A demonstration of this lies with the graph that follows, which shows that for 2020 the gender pay gap averaged 14% across the different levels of seniority.

The factors determining wage levels are mainly the employee’s grade and performance, the responsibilities and accountabilities of the position held, the educational level and the seniority. Motor Oil Group’s total expenditure on wages and benefits for its employees in 2020 amounted to 165.5 million euros. This includes pay for regular and overtime work, mandatory employer contributions to social security funds and other additional allowances over and above those laid down in either labour legislation or collective agreements. These additional, non-statutory allowances are discretionary payments to employees intended to reward productivity and acknowledge the contribution of individuals to the Group’s performance.

Each employee has the opportunity for promotion within the management hierarchy, according to his qualifications and performance, as the main objective is to fill vacant managerial positions from within the Motor Oil Group wherever and whenever possible. In fact, each vacancy is first advertised internally; the position becomes available for external applicants only if no suitable internal candidate can be found.

Motor Oil Group, aiming to provide a high level of work-life balance and employee welfare, offers a wide range of additional benefits to its staff and their family members, beyond those defined by applicable law as minimum. Such employee benefits are: insurance policies providing both pension and medical treatment coverage for employees, schemes helping employees with the costs of their children’s education, Christmas parties for employees’ children, long service awards, support for employees participating in sporting activities, etc. Benefits are provided to all employees in accordance with their position/rank rather than their type of employment contract (full/part time).

Motor Oil Group firmly believes that a talented and skilled workforce is the backbone of every company. Thus, it is constantly in the process of improvement in terms of aligning its employees, resources and systems to its strategic objectives. In that context, the Group invested in a new management system of employee performance in 2020. Considering that the Group has more than 2,000 employees who perform different activities under varied setups (HQ, Refinery, Commercial, Retail), it is essential to implement a performance management system that ensures meritocracy and consistency, as well as nurtures a high-performance culture. Our employee performance evaluation system includes KPIs related to Sustainability with the objective to meet our ESG targets.

Remuneration Policy and Internal Operating Rules are available at Motor Oil’s website: https://www.moh.gr/

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See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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9. Διάλογος με τα Ενδιαφερόμενα Μέρη

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Stakeholder Dialogue

At Motor Oil Group, engaging with our stakeholders is a constant process that fosters trust and results in mutual benefits. We consider as stakeholders all social groups, partners and/or individuals that effect or are affected by our activities. Engagement with our stakeholders is constant throughout the course of the year and is conducted through many functions of the Group mainly at Group level.

Stakeholder Engagement

Motor Oil Group companies highly value all stakeholders and interested parties, hence, maintain excellent relationships by initiating regular and open dialogues to be constantly engaged with their stakeholders. We are also committed to reporting our performance explicitly by providing full information to legitimately interested parties, with only exception the potential confidentiality issues involved in business.

Stakeholders

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Our main stakeholders’ groups are defines as below along with each communication process and the key issues of interaction.

Stakeholders dialogue

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10. Προϊοντική Υπευθυνότητα και Καινοτομία

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Our approach

The development of products with low carbon footprint and emissions resulting from the manufacturing process, constitutes one more activity of Motor Oil Group’s effort to combat climate change and therefore contribute to the protection of the environment. As part of the effort to minimize the environmental impact and energy footprint resulting from its operation, the Group identifies and develops opportunities for low carbon processes and relevant products. In this context, our primary goal is to utilize renewable energy sources (such as wind, solar, geothermic energy etc.), and replace brown with green processes (e.g., to produce Hydrogen using recovered waste as raw material).

Development of low carbon products

Motor Oil currently offers 12 products with low carbon profile and continues the effort to develop new ones, through its subsidiaries LPC and Coral. On that front, LPC, part of Motor Oil Group, is investigating a new project which aims to utilize hydrogen derived from renewable energy. Additionally, Avin Oil promotes a type of LPG for cars, a product called ‘Autogas’, whereas NRG promotes two electricity products carrying green credentials. The first is called ‘NRG Green Subscription’, giving the opportunity to its customers to choose the GREEN POWER current for their home, in order to have a positive impact on the environment with green energy usage, since 100% of the electricity supplied is produced by Renewable Energy Sources (RES) and/or High-Performance Heat Cogeneration Systems (CHP). This product enables customers to obtain the Green Certificate for their home and/or apartment building, actively contributing to the protection of the environment. Upon request, the customers can verify the origin of the product as its proven by a Guarantee of Origin (OP).

Following similar standards, NRG has developed another product, the ‘NRG OnTheGo’ plan, which is addressed to customers that own an electric or plug-in hybrid vehicle, offering them various advantages, including competitive electricity consumption rates and innovative services.

Moreover, NRG is constantly investing in electromobility, and the development of the necessary infrastructure and services. In fact, since July 2019 it has initiated the construction of the country’s largest fast charging stations’ network, in collaboration with Motor Oil Group’s fuel stations. Up to now 12 stations have been placed at fuel stations of Greece’s highways, serving a major part of Greece’s national road network. Additionally, it should be highlighted that the energy supplied through NRG’s network of fast charging stations is produced by 100% renewable energy sources, and therefore it has zero carbon footprint.

Environmental Investments

Aiming to continuously improve our environmental performance we implement our environmental investments plan on an annual basis.

We constantly aim at improving our overall environmental performance and for this purpose a large investment program is implemented on an annual basis across our Group companies. The goal is to manufacture products that comply with European quality specifications, by using modern technologies and to ensure a high level of environmental protection and improvement. Motor Oil’s investment plan includes numerous environmental investments based on the environmental policy and sustainability strategy. The group constantly evolves its products and services and participates in the effort to tackle climate change by investing in Renewable Energy Sources, since this is a key parameter to a successful energy transition. Activities in Renewable Energy Sources are of high strategic importance for the Group. Moreover, the Group demonstrates its commitment towards combating climate change, through the development of low-carbon footprint products.

 In 2020, Motor Oil implemented a significant environmental investment plan that counts 116 million euros. Environmental investments were 66% of our total investment plan during 2020, which was 175 million euros.

Motor Oil Group actively supports academia and research, especially in the environmental field, thus:

• Supports two active research projects funded by the European Commission under the “HORIZON 2020” programme that are aligned with the Group’s priorities in terms of development and strategy;
• ”PARITY” research programme which aims at the development of new technologies that will meet the challenges of power grids. The programme started in 2019 and it is expected to last 4 years. In this programme participate 18 partners from 7 European countries.
• ”eCharge4Drivers” research programme which aims to simplify the charging of the electric vehicles by developing user-friendly charging stations and innovative charging solutions. The programme started in 2020 and it is expected to last 4 years. In this programme participate 32 partners from 12 European countries.
• Collaborates with the Department of Geology and Geo-environment at the National and Kapodistrian University of Athens in order to determine the prevailing chemical conditions in the refinery’s coastal zone.
• Cooperates with 9 European universities, research institutes and companies in the implementation of the DIRPIMCOAL project, which aims at the environmental optimization of coal liquefaction from industrial and urban waste for the production of biofuels.
• Cooperates with 14 European universities, research institutes and private companies in the implementation of the CARMOF pilot project focused on capturing CO2 at the refinery by using innovative hybrid porous adsorbent materials.
• Works with the Metallurgy Lab of the National Technical University of Athens, POWER MEDIA PRODUCTIONS and the Municipality of Rafina-Pikermi to implement the European LIFE DIANA environmental project. LIFE DIANA involves constructing a pilot facility at the Motor Oil refinery to exploit petroleum sludge in making new added value materials.
• Works with a consortium of 27 European bodies (universities, research institutes, public organizations and private companies) as part of the European research project INFRASTRESS, for the improvement of security against cyber and physical threats in critical national industrial facilities and infrastructure.
• Collaborates with the Institute of Geodynamics, the NKUA Department of Geophysics- Geothermics, the Geophysics and Seismology Lab at the Technical Educational Institute of Crete, and Satways Ltd, in implementing the ARIS national research project to develop an integrated early warning and seismic risk management system in the refinery area.
• Cooperates with the NKUA Department of Biology and the NTUA Biotechnology and Chemical Process Engineering labs to implement the DeepDesOil national research project towards developing a combined chemical-biological process for hyperdesulphurisation of petroleum products.
• Works with the Laboratory of Environmental Fuels and Hydrocarbons at the Centre for Research and Technology and the ELPE refineries as part of the PROOFF national research project, developing innovative catalytic processes for the exploitation of low value oil fractions towards the production of upgrading fuels and petrochemical raw materials.
• Avin Oil collaborates with the NTUA Vehicles Laboratory, the Centre for Technological Research of Central Greece and Real Consulting on the MOTIF national research project to develop and use smart applications and innovative systems to optimize road transport safety in the liquid fuel sector.
• LPC collaborates with the Foundation for Research and Technology and the Technical University of Crete on the APOFASI national research project, to develop a portable optical spectrometry system for the detection of contamination in liquid fuels.

See 6.3 Product Quality and Customer Health & Safety (Sust. Report 2020, p. 149)

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-12 Low carbon products are offered

-2,440 Internal unannounced quality & quantity checks conducted at retail stations

See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

2020’s Investments to Improve Environmental Performance and Support Energy Transition:

• Investments in renewables of 114 MW (67 MW wind farms and 47 MW solar panels). Currently total capacity of 363 MW (operating 279 MW) and licenses of 650 MW.
• Development of a Combined Heat & Power unit of 57 MW at the refinery.
• Installation of PV panels of 6.7 MW on selected rooftops of offices, warehouses and substations.
• Implementation of a battery energy storage system of 4 MWh at the refinery.
• Energy savings projects including the use of natural gas, boiler upgrade, seawater desalination, gas and condensate recovery etc.
• Construction of a Naphtha Treatment Complex, leading to excess hydrogen production at the refinery.
• Development of an FSRU (pending FID) with regasification capacity of 132k MWh/day for LNG as a transition fuel.
• Implementation of Compressed Natural Gas for LNG supply to off-grid users.
• Design a small-scale LNG network.
• Installation of a new vapour recovery unit and upgrade of the existing one to reduce emissions.
• Examination of a Carbon Capture Storage mechanism to capture 1m MT CO2 from the refinery’s stacks.
• Update to the seawater desalination units and the replacement of the lubricant vacuum distillation unit by new, technologically advanced and more efficient ones, including a shared system to preheat combustion air and increase thermal efficiency. The enchanced energy efficiency has a direct impact on the reduction of atmospheric emissions and use of fuel, because of the improved combustion process.
• Acquisition of a portfolio of a Photovoltaic Plants located in Northern and Central continental Greece, with an aggregate capacity of 47 MW.
• The Group’s Environment, Health, Safety, Security, Quality (EQ) function bears overall responsibility for managing water efficiently.
• Installation of a new wastewater treatment plant in order to reduce the waste of hazardous materials. The wastewater plant project started in 2020 and it is still under construction. The operation of the Wastewater treatment plant is expected to take place within 2021.

See 6.6 Innovation & Digital Transformation (Sust. Report 2020, p. 164-165)

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11. Χρήση Φυσικών Πόρων

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Respect and care for the environment is a common denominator throughout the Group’s activities, which operates as a responsible corporate organization aligned with the principles of sustainable development.

Motor Oil Group actively contributes to the protection of the environment by incorporating in its operation an effective Environmental Policy and Management System and implementing Best Available Techniques. The elements comprising the specific policy span across the areas of air quality, water, circular economy and waste, as well as biodiversity.

To minimize the environmental impact and energy footprint resulting from its operations, the Group developed an Environmental management System (EMS), in accordance with the guidelines of European Regulation 1221/2009 (EMAS), the ISO 14001:2015, ISO 5000:2018 and incorporated also the certification of Bitumen and Bituminous binders (EN 12591:2009).

The role of the Environmental Management system is to provide all the necessary tools for implementing the company’s environmental protection policy objectives as listed below:

• Comply with all Greek and EU environmental protection legislative requirements.
• Record and monitor environmental performance and produce KPIs
• Identify and evaluate environmental impacts throughout the project lifecycle (proposed or development)
• Ensure all units operate in line with the approved environmental terms and conditions.
• Incorporate environmental management into the Group’s Strategic planning.
• Apply Best Available Techniques.
• Design and implement projects to improve environmental and energy performance
• Manage natural resources in a sustainable and optimal way
• Distribute products complied with the European quality and environmental protection norms, by upgrading production processes.
• Monitor and reduce Greenhouse Gas emissions (and other gas emissions) and decrease solid/ liquid waste, in a technically and economically feasible way.
• Identify and manage risks related to environmental pollution, decrease the probability of environmental accidents, and prepare, implement and control appropriate emergency procedures.
• Train all personnel and contractors to raise awareness regarding the implementation of the Group’s environmental protection policy.
• Communicate the environmental policy and commitment to all stakeholders, especially to local communities in the vicinity of the Group’s facilities.

Our environmental management system ensures that suitable procedures are in place, in order to identify and evaluate the significant environmental impacts of the Group’s activities. This then helps to create a baseline for drawing up strategies with the aim of implementing technically feasible and financially viable programmes to protect the environment.

Associated risks and their management

Disclosing the risks associated with Motor Oil Group’s management of material issues, offers an unprecedented insight into the presence of potential problems, opening the way for solutions. The environmental risks identified below are managed in the best possible manner and are indicative of the attention Motor Oil Group is giving to eliminate any negative effects its operation may have on the environment through the selected material issues. Therefore, all environmental risks/events have been identified, recorded and evaluated. The Environmental Risk Management system responds to events such as:

Environmental Risk Management system responses

Additionally, the Group’s Environmental Risk Framework identifies potential impacts considering:

• The inspection of the Refinery process units and other premises
• The approach of the stages of the Life Cycle
• The understanding of external and internal parameters and environmental conditions
• The regular / scheduled or unscheduled (as required) internal audits
• The frequency of occurrence
• New compliance obligations due to changes in legislation
• Climate related initiatives
• Stakeholders’ expectations
• Environmental policy and targets
• The environmental documentation (manuals, procedures, forms and archives)
• The operation of the Refinery under normal conditions, irregular conditions, and probable emergency conditions
• New activities / products / services or changes
• Occasions of unusual / emergency operating conditions
• Regulation requirements

Energy

Energy efficiency and related GHG are material issues for us, as an energy company. In 2020, the total energy consumption was 24,624 TJ. 34,6% energy consumed from renewable energy sources in Group subsidiaries.

Biodiversity

Motor Oil views conservation of biodiversity as a critical global environmental issue that is of equal importance to reducing greenhouse gas emissions. Therefore, the Group conducts all necessary environmental impact assessments to assess impacts on biodiversity, as part of the Group’s commitment to help build a more sustainable world. It should be noted that all Motor Oil facilities always operate in full compliance with all applicable laws and regulations, holding all the required licenses. Motor Oil fully supports the goal of the EU Green Deal on Biodiversity Protection and Ecosystem Care for Sustainable Development. For that reason in 2020 and beyond compliance Motor Oil developed a forest program contributing significantly to the Protection and restoration of biodiversity and ecosystems.

Water

We treat water as a lifegiving natural resource and therefore seek ways to manage it in the most responsible way throughout our facilities. 100% used in the Motor Oil refinery comes from the sea. In 2020, 4,032 thousand m3 water consumed in all commercial companies. Moreover 46% of acid water produced at the refinery is being recycled.

Protection of the marine environment

The operation of Motor Oil’s refinery and several of the facilities of the other Group companies is fully integrated with the marine environment. Considering the destructive impact of a potential pollution incident, extensive prior planning and preparation are imperative, particularly to prevent, but also to effectively respond to such events. It should be noted that no parts of the refinery or any other of our facilities are located on natural habitats or protected areas which might be affected by their operation.

In the same context, Motor Oil Group:

• Implements all necessary active and passive protection measures to minimize the risk of oil spills within the boundaries of the refinery. In 2020, not a single leak was reported.
• Implements all necessary measures and provide all equipment for the safe sail in and sail out of tankers at their port facilities, as well as for their safe loading/unloading.
• Has in place all necessary equipment to efficiently respond to a potential small or medium-scale local contamination incident (Τier-1/2). Also, a stock of oil slick dispersant is available, which can be used only following the consent of the Port Authorities.
• Checks the readiness for implementing the existing anticontamination plans and maintains a high degree of readiness among staff in the use of necessary equipment, in cooperation with internationally recognized companies, such as Oil Spill Response Limited (OSRL), with an annual programme of drills and training.
• Has in place a reception and handling plan for ship-generated waste and cargo residues.
• Is a member of international and regional organizations, whose aim is the prevention and timely response to oil spill incidents.

Air Quality

We take all necessary measures to ensure air quality at and around our facilities. We strive for continuous improvement, aiming at further reducing our air emissions in terms of NOx, SOx and other types of pollutants, always performing within the limits required by applicable laws and regulations. As a result, beyond responding to legal requirements, we employ measures to monitor, control and reduce our emissions.

Waste & Hazardous Material

Motor Oil Group aims at making optimal use of raw materials and focuses on reducing the amount of waste generated, with the emphasis being placed on eliminating the burden both to the environment and people’s health.

During 2020 almost 15,370 MTs of hazardous and 8,802 MTs of non hazardous waste were produced. 89% were treated/recycled and 11% were disposed.

Circular Economy And Recycling Processes

Our efforts are concentrated on integrating circular economy’s principles into our strategy, so as to preserve natural resources and minimize the waste produced during our operation.

Motor Oil Group has well integrated circular economy principles into both business strategy and practice. On that note, Motor Oil Group utilizes at an increasing rate sustainably available resources and raw materials, in order to minimize waste, pollution and carbon emissions. This means that although the main product traded by the Reporting Group is fuel destined to be used in various types of combustion engines (within the plants or by the final customers/consumers), we strive to recover whatever feasible at the various stages of the activity.

See 4.9 Circular Economy And Recycling Processes (Sust. Report 2020, p. 94-96)

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Circular Economy And Recycling Processes

Waste management

Water Management

Energy consumption

Total energy consumption

Metrics used to energy use

See more: 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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12. Διαχείριση Πόρων

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil Group aims at making optimal use of raw materials and focuses on reducing the amount of waste generated, with the emphasis in being placed on eliminating the burden both to the environment and people’s health.

Our approach

Motor Oil Group takes all necessary measures to minimize the quantity of waste and hazardous materials produced as a result of our activities and always acts according to the precautionary principle. Waste management forms part of our group-wide certified environmental management system in accordance with the requirements of ISO 14001. In addition to undergoing external auditing on a yearly basis, we also conduct internal EHS audits to review and improve our practices regarding waste management. Nonetheless, waste management is also considered at a much earlier stage, when performing environmental assessments for the group, since waste estimation, as well as monitoring and handling should be ensured. At our facilities, waste is being categorized per type and then treated in line with relevant national laws and regulations. All liquid, solid and gas waste resulting from as early as receiving the product, storing it and distributing it to facilities and fuel retails (water, municipal wastewater, packaging, metals, etc.), are being effectively managed. In terms of waste disposal, this is performed by certified companies, whilst our monitoring and collection process encompasses measuring the weight and volume produced, with the records of these measurements being kept in an official governmental site.

Waste management at the refinery

Motor Oil manages solid waste produced at the refinery by applying an integrated process which transcends all stages involved, starting from its collection and continuing to packaging, labelling, transportation, processing (where applicable), temporary storage, and finally further utilization or disposal through one of the methods below:

• re-processing within the refinery and re-use
• recycling outside the refinery,
• recovery inside/outside the refinery,
• final disposal outside the refinery.

The program’s main objectives are summarized below:

• Reduction of quantities produced at source.
• Separation into hazardous and non-hazardous waste at source,
• Maximum utilization prior to final disposal, through recycling or re-use or recovery of useful components or regeneration, and finally,
• Safe transportation and final disposal without putting at risk human health or the environment.

Transportation, further treatment and final disposal of solid waste produced at our facilities is handled in different ways, depending on its type. Special types of solid waste such as for example empty containers (from hazardous substances), waste packaging, old electrical and electronic equipment, used batteries and accumulators, as well as used vehicle tyres, and vehicles at the end of their life are being managed by appropriately licenced contractors. The same applies for used catalysts, which depending on the case may be classified as hazardous solid waste and are disposed in a number of ways (either exported, or regenerated for re-use by specialized firms abroad, or used in manufacturing of cement).

Moreover, the refinery is already implementing biopiling, a bioremediation technology in which excavated soils are piled typically constructed in a treatment area that consists of a leachate collection and aeration system. It is commonly applied to reduce concentrations of petroleum components in soils through utilising the process of biodegradation. In addition, the Group is going to proceed with the construction of a waste treatment plant, and a landfill meant for congregating hazardous waste producted by the refinery. The company submits electronically an annual report to the Ministry of Environment and Energy, listing all types of solid waste generated through its operations, outlining at the same time the ways waste is handled and diverted to the different recipients.

In terms of used lubricants and their packaging, two contracts are in place, one with a firm specializing in used mineral oil recycling and the second with a firm that specializes in handling packaging materials. These two contracts provide for recycling of used lubricants and their packaging, thus contributing to the protection of the environment and the rational use of raw materials.

Waste management at our subsidiaries

One of the most characteristic examples of effectively managing waste, is LPC’s regeneration of Waste Lubricating Oils (WLO) for the production of mineral fluid lubricants. As a matter of fact, Greece records the highest rates in Europe, for collection (70%) and recycling (100%) of collected waste oils and LPC plays an important role in this achievement It produces high quality lubricants and greases instead and is the biggest Greek lubricant producer as well as one of the biggest Greek exporters. The process involves recycling hazardous waste with a particularly heavy burden on the environment. The company’s refinery offers a 72% regeneration efficiency in basic lubricants, whilst the total recovery of useful materials derived from used lubricants, reaches 90%. It forms the largest environmental investment in Greece (estimated at more than 30 mil. €), with a processing capacity currently exceeding 40,000 tons/year of lubricating oil waste. This result comes through adopting the following measures: and all aspects of its operation.

LPC

• Having in place procedures for waste-in and waste-out control, in order to ensure safe and efficient operation.
• Incorporating industrial automation in its operation, firefighting system, preventive maintenance and inspection, implemented standards and studies (for example ATEX, HAZOP etc.) to enhance safety.
• Continuous training and involvement of personnel, whilst reporting is being encouraged.

Since 2015, LPC, as a member of SEPAN (Greek Federation of Recycling and Energy Recovery Facilities), has supported the development and operation of Electronic Waste Registry, a web platform for the obligatory reporting of waste life cycle in Greece. Moreover, LPC has registered re-refined base oils according to REACH Regulation. For the purpose of registration, it is proven that LPC’s oils are not classified as dangerous due to advanced re-refining technology. Waste data is verified by accredited third party auditors, according to EMAS, ISO14001 and ISO50001.

As described in the energy efficiency and emissions section, LPC controls the production, treatment and disposal of processed waste, according to permits and environmental terms of operation. Apart from recycling scrapped metal, used lubricants, used rags, lighting bulbs, as well as batteries by appropriately licensed, specialized companies, the Group has several policies in place, mainly aiming at the reduction of waste and specifically hazardous materials.

Finally, the Group takes great care to recycle materials both in its offices and on site. On that note, staff is adequately trained to properly manage the waste produced, while the Group collaborates with competent subcontractors regarding waste management. All subcontractors are evaluated in terms of their performance and compliance with our waste management’s requirements.

The main goal is to recycle the maximum quantity of waste produced and therefore to divert it from disposal. At the same time, hazardous waste is managed - collected at all gas stations by licensed companies, so that no hazardous waste is disposed in the municipalities. Training of staff in relation to recycling is a key element, as our goal for recycling as much as possible, can only be achieved with staff’s participation and assistance in “sorting waste at source”.

REACH & CLP Regulations

REACH Regulation concerns the registration, evaluation, authorisation and restriction of chemicals manufactured in the EU or imported in quantities reaching one tone or more per year. The purpose of the Regulation is the protection of the environment and human health and it affects producers, importers and downstream users of chemicals and preparations within the EU.

Since 2008, Motor Oil has been participating, together with other companies in the industry, in the respective Consortia and Substance Information Exchange Fora (SIEFs) for the substances it manufactures/imports, so that it can be kept up to date on REACH developments and be prepared to meet any legal and scientific requirements. In the past year the company has updated certain registration dossiers, as required by the Regulation (i.e. keeping up-to-date information on registered substances) and will continue updating the rest in 2020.

The CLP Regulation deals with the classification, labelling and packaging of chemicals, ensuring that the risks involved are clearly communicated to employees and consumers, in order to ensure their safe use at all times. Motor Oil has completed the above process of labelling all its products and classifying them in all safety data sheets and regularly updates them each time new information is available.

Water Management

We treat water as a lifegiving natural resource and therefore seek ways to manage it in the most responsible way throughout our facilities.

Our approach

For Motor Oil, water management presents a material issue, demonstrating thus the importance the Group is placing towards this vital resource.

On that note, all companies which belong to Motor Oil Group and whose operation involves water usage apply the following measures oriented towards its efficient usage:

• Identification of water utilization and consumption based on measurements and other data, for the development of opportunities to improve water efficiency and consumption.
• Identification of factors that significantly affect water consumption.
• Determination of current performance related to water usage in our facilities and the processes related to significant water consumption.
• Forecasting in terms of future water consumption.
• Minimization of wastewater produced.
• Maximizing the reuse of water by treating wastewater.
• Controlling wastewater treatment, in order to meet the disposal requirements raised by terms and regulations governing our operation.
• Use of groundwater for sprinkling tanks (during deliveries of fire drills) and disposal of water used in the production process (following oil segregation).

Motor Oil Group consistently implements measures to efficiently manage water consumption at the refinery. The water used in various parts of the refinery originates from 100% sea water and processed with the help of desalination units. Processing of the acidic water generated in different phases of the production process, forms one of the most important procedures at the refinery. As a result, approximately 46% of this water flow is recycled to feed the crude oil desalinations, while the rest is channeled to the Industrial Wastewater Treatment Plant, allowing a proportional reduction of fresh-water consumption and volume of waste in need for treatment.

As a result, of this process water used in various parts of the refinery originates 100% from processed sea water at its desalination units.

Biodiversity

Motor Oil Group understands that oil and gas exploration alongside development and production activities can negatively affect the ecosystem, by impacting biodiversity and natural resources. For the prevention and mitigation of the potential negative impacts to the natural environment, Motor Oil Group is committed to conducting responsible business, hence complies with the Biodiversity and Ecosystem Services fundamentals (BES) standard by the Global Oil and Gas Industry Association for Environmental and Social Issues. BES contains the following six management practices:

1. Build BES into governance and business processes.
2. Engage stakeholders and understand their expectations around BES
3. Understand BES baselines
4. Assess BES dependencies and potential impacts
5. Mitigate & manage BES impacts and identify BES opportunities
6. Select, measure and report BES performance indicators

Effluents management

Motor Oil Group take all possible measures to properly manage the liquid waste produced at our facilities whilst taking no risks when it comes to protecting the environment.

We apply Best Available Techniques to effectively manage liquid waste.

Both industrial and urban liquid waste is produced as a result of the refinery’s operation. Its treatment incorporates Best Available Techniques, while due to their different pollutant load, the industrial and urban waste streams undergo different types of processing prior to their final disposal. More specifically, industrial liquid waste is pre-processed and then taken to the Liquid Industrial Waste Treatment Plant, while urban waste is removed to the Urban Waste Treatment Plant.

The effective operation of the Industrial WasteWater Treatment Plant is evidenced by the fact that concentrations of various pollutant substances at the plant outlet are clearly below relevant limit values. In the case of some substances (including benzene, toluene, ethyl benzene, xylene and a number of heavy metals), their concentrations are very much below corresponding limit values, approaching the limit of detection in some cases.

Monitoring of coastal waters

Motor Oil Group conducts systematic research into the quality of coastal waters around the vicinity of its refinery. The research is conducted by the Laboratory of Applied Geochemistry at the Geology Department of the University of Patras and its objective is to monitor water quality in the area. According to the latest report the results meet fully applicable legislative requirements.

In more detail, the effluents produced by our operation include:

• Wastewater from the refinery’s main production units, as well as from the utility units.
• Tank drainage.
• Ballast and oily residues from tanker vessels cleaning operations.
• Wastewater from the Truck Loading Terminal, and from the port facilities.
• Rainwater from the process areas, as well as the dikes and collection basins of the refinery tank farms

As a rule, depending on its origin and the nature of the contaminants present (e.g. sulphur compounds, phenols, microorganisms), wastewater can be pre-treated in intermediate units or directly in the refinery’s Treatment Plant.

In terms of intermediate treatment, the main three units responsible for processing of wastewater are the Sour Water Stripper unit, the Neutralisation unit and the Neutralisation unit treating effluents from the alkylation unit.

The effluent from the intermediate treatment processes, together with the effluent originating directly from the other refinery units, are sent for treatment in the Effluent Treatment Plant via a separate Oily Water Sewer (OWS) system.

Liquid effluent drained from storage tanks is intermittently fed via enclosed drains to the refinery sewer system for treatment in the Effluent Treatment Plant. During the drainage process the quality of effluents is visually inspected.

Deballasting of tanker vessels is achieved via the ballast pipelines into ballast tanks, where the oily phase is separated from the aqueous phase by virtue of their different specific gravities. After a specific settlement time, the aqueous phase is sent to the Effluent Treatment Plant, via closed pipelines, while the oily phase is fed to the crude oil tanks for re-distillation.

See 4.9 Circular Economy And Recycling Processes (Sust. Report 2020, p. 94-96)

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

During 2020 almost 15,370 MTs of hazardous and 8,802 MTs of non-hazardous waste were produced, as presented on the tables.

Proof of handling successfully the waste generated at our facilities, is the fact that over the last year only 11% was taken to a landfill, with the majority being either recycled or treated. Additionally, 15,652 kg of paper and 3,866 kg of electrical equipment were recycled.

Annual Water Consumption

Motor Oil Group consistently implements measures to efficiently manage water consumption at the refinery. The water used in various parts of the refinery originates from 100% sea water and processed with the help of desalination units. Processing of the acidic water generated in different phases of the production process, forms one of the most important procedures at the refinery. As a result, approximately 46% of this water flow is recycled to feed the crude oil desalinations, while the rest is channeled to the Industrial Wastewater Treatment Plant, allowing a proportional reduction of fresh-water consumption and volume of waste in need for treatment. All aforementioned measures helped in order to bring the water consumption at the refinery to 3,918.8 thousand m3. While the total water consumption of all commercial companies and the refinery amounts to 4,032 thousand m3.

Effluents management

See more: 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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13. Εκπομπές αερίων και Κλιματική Αλλαγή

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

We strive towards reducing our energy consumption and related greenhouse gas emissions, actively contributing in the minimization of our carbon footprint.

Our approach

Energy efficiency and related GHG are material issues for us, as an energy company. We always aim at operating as a responsible organization, adopting sustainable development principles based on environmental protection, mutual respect and a sense of duty towards future generations, as stated in the Group’s policies. For these reasons, the Group continues with investments aimed at the continuous improvement of its environmental, energy and climate performance.

To this extent:

• We measure and improve our performance on a continuous basis, regarding energy use and aim at the reduction of carbon dioxide emissions.
• We invest in the application of economically feasible technologies that contribute to the reduction of emissions and cooperate with the competent state authorities and other agencies in planning and implementing technologically feasible and financially viable environmental protection policies.
• We report our actions and results to our stakeholders.

Our energy policy

Aiming at the preservation of natural resources as well as the reduction of greenhouse gas emissions, Motor Οil Group, has developed and implements an Energy Policy, through which commits to the efficient use of energy across its industrial facilities and activities related to oil refining. The Group’s Management leads and promotes energy efficiency programs so as to ensure that every company of the Group operates in alignment with the principles established by the Energy Policy. These policies apply for all Group companies and form a solid proof of the strict framework (Energy Efficiency Report), under which we operate. Moreover, the Group ensures continuous compliance with the applicable legal requirements and standards related to energy and emissions.

We implement a certified environmental and energy management system

Key component in successfully delivering the sought results is the implementation of a certified environmental and energy management system in accordance with ISO 14001 and ISO 50001. Furthermore, Motor Oil is certified by the voluntary scheme 2BS, which provides accurate and reliable information regarding the origin of the biomass and biofuel utilized.

Increasing energy efficiency in our operations

Motor Oil’s “energy footprint” is an important consideration that leads the Group to actively identify areas with potential for enhancing energy efficiency, and to implement appropriate projects through Best Available Techniques or equivalent technologies. The Motor Oil refinery has drawn up and is implementing an investment program aimed at improving energy efficiency, primarily in the older units which were less energy-efficient due to their design.

Additionally, in order to achieve our objective for improved energy performance and reduced GHG emissions, the Group has set specific targets, for the accomplishment of which the company’s Management is providing all necessary information and resources. In addition, Motor Oil has established and implements a procedure to perform an energy review of the productive and auxiliary activities related to its refinery’s products and services. Identified areas of significant energy use and consumption are evaluated and corrective and preventive actions are being implemented when and where needed. To aid energy efficiency efforts, the Group actively seeks appropriate best practices and develops technological innovations to reduce energy use in all operations and facilities. Moreover, the Group monitors energy consumption and performs energy controls in accordance with the relevant legislation, whilst incorporating measures to reduce GHGs. Additionally, an upgrade of the seawater desalination units has been done, which involved the addition of a new reverse osmosis unit. This upgrade resulted in further reductions in energy consumption for water production.

Aiming at energy efficiency improvement, the following programs have been implemented at Group level:

• Annual evaluation of base lines (due to new activities imported, e.g., grease production)
• Installation of energy meters for adequate monitoring
• Assessment of high energy consumption machines (e.g., burners, motors)
• Material requisition of new equipment according to Standards for energy efficiency
• Replacement of equipment
• Evaluation of opportunities for energy recovery
• Fine tuning burners for efficient combustion
• Investigation of renewable energy sources

The project to upgrade the furnaces at the Lubricant Vacuum Distillation Unit into forced draft furnaces as well as the upgrade of the furnace in the Lubricant Extraction Unit were completed, with thermal efficiency now reaching 90% (~ 7% benefit), while giving a boost to supply. Also, the installation of the Advanced Process Control (APC) system for the lubricant vacuum distillation unit (U-200) was completed and will ensure optimal control and ongoing automated regulation of its operation.

Energy efficiency improvement at the refinery

Aiming to a continuous increase in energy efficiency of our refinery we implement an investment program, aimed primarily at its older units, which are less energy-efficient due to their outdated design.

As a result, some of the actions taken over the last few years were to install one additional power-steam co-generator to minimize boiler use, upgrade the thermal pyrolysis furnace, replace the air preheating furnace of the Crude Distillation Unit, while also adding heat recovery exchangers in the Thermal Pyrolysis Unit.

More specifically for the refinery the following processes have been employed in terms of energy saving:

a) Use of Natural Gas

Its use was introduced at the refinery in 2008, forming the most economically and efficient way of generating electricity and producing hydrogen. Natural gas is used as:

• an alternative fuel for the Power Cogeneration Plant gas turbines, instead of either fuel gas or propane, achieving a 16% reduction of CO2 emissions,
• an alternative raw material for the hydrogen production unit (instead of naphtha or LPG), which allows emitted quantities of CO2 to drop by approximately 8% and 19%, respectively,
• an alternative or supplementary fuel for the refinery’s pre-heat furnaces and steam boilers, thus both increasing energy efficiency and significantly reducing emissions of air pollutants.

b) Power and Steam Cogeneration Plant

Thanks to our Cogeneration Plant which generates about 140 tons of high- and low-pressure steam per hour, the refinery is self-sufficient in terms of electrical power, eliminating the need for electricity from the Public Power Corporation grid and therefore minimizing the GHG emissions at national level. Moreover, the heat recovery and steam generation at the refinery reduces the capacity needed from steam boilers, creating an additional positive impact on the environment. The amount of carbon dioxide being avoided in total is presented in the following table.

Additionally, the Power Management System (Best Available Technique), which was upgraded in 2011, eliminates the possibility of the refinery’s partial or complete shutdown, resulting from a collapse of the internal or external power network. This helps increase the level of safety and trustworthiness resulting the environmental efficiency.

c) Revamping of Fired Heaters

An effective way to improve the fire heater’s performance is the revamping of fired heaters. Therefore, the refinery has an ongoing rolling program to upgrade its fire heaters, with the aim to increase the efficiency of a furnace up to 90%. Additionally, with the achievement in the upgrade of the visbreaker unit, we save up to 30% of fuel compared with previous years. Furthermore, the project to upgrade the fired heaters at the vacuum distillation commissioned in 2020, while the upgrade of the furnace in the Lubricant Extraction Unit was completed in 2019.

In order to achieve even greater energy savings there is an upgrade of the furnace of one of the two crude distillation units, the reconfiguration of its preheating exchangers.

d) Recovery of light mixture hydrocarbon gases and condensates

Condensate recovery is a process to reuse the water and sensible heat contained in the discharged condensate. Recovering condensate instead of throwing it away can lead to significant savings of energy, chemical treatment and make-up water. Reusing condensate minimizes the need for additional, cold makeup water that would require treatment and heating, which would incur additional costs. Continuous care is also taken to maximize recovery of light mixture hydrocarbon gases, so that they can be used as fuel for the fired heaters.

f) Monitoring and Daily Practice

By monitoring the energy performance through the Distributed System and with the implementation of Advanced Process Control, we can manage the optimization of energy use in the units where it has been installed. The crude distillation units, the Vacuum Distillation units, the Hydrocracker, the Hydrogen Production unit, the Diesel Hydrodesulphurization, the Lubricant Vacuum, the alkylation Unit, at isomerization Unit, CCR fired heaters and FCC Unit are fully functional with the APC system.

Having the same goal, the refinery’s preventive maintenance program provides for:

• The systematic re-tubing, repair and cleaning of heat exchangers and air coolers in order to maximize heat recovery and reduce consumption.
• Annual replacement of the pipeline and equipment insulation, thus minimizing losses to the environment.
• The maintenance and/or replacement of rotating equipment, whose energy performance has fallen below specified levels, as a result of lengthy usage.
• The repair and/or replacement of refractory material, burners, and pre-heat furnaces tubes.

Other energy efficiency measures

In order to effectively respond to the energy efficiency national law 4342/2015, Motor Oil subsidiaries implemented a series of measures, including:

• Promotion of liquified petroleum gas (LPG) in the transport sector
• Subsidy for the promotion of LPG in the industrial / tertiary sector
• Incorporating fuels containing additives
• Installation of energy efficient lighting in residential and industrial buildings
• Development of new and alternative vehicle technologies
• Driving vehicles in an energy efficient manner
• Help clients to develop their awareness on these issues
• Encourage the use of energy efficient lubricants

In the following table energy savings achieved by Group subsidiaries during 2020 are presented.

Energy efficiency measures implemented by LPC

LPC, part of Motor Oil Group, has taken the following measures in order to increase energy efficiency at its operations:

• Installation of smart meters which provide online continuous monitoring.
• Continuous evaluation of energy consumption, with the help of KPIs which measure production volumes per activity and whose baseline is updated in accordance with requirements indicated by the process and operational changes.
• Energy savings due to the installation of modern equipment, as well as replacement of malfunctioning steam traps and/or installation of additional traps, replacement of blow down valves etc.
• Inspection and adequate maintenance of heat insulation.
• Incorporation of energy efficiency criteria in materials’ acquisition and the design of equipment.
• Study of investments that can produce major savings (for example gas economizers in oil heaters and steam boilers).
• The employment of specialised personnel for the production units, encouraged to submit energy upgrade proposals.
• The installation of fully automated production lines for packaging with modern robotic palletizing systems.

CO2 Emissions

Driven by our will to excel, our sustainability approach and the applicable legislation we adopt adopted practices with the aim to reduce CO2 emissions both in our operations and transportation of fuels and at our customers, according to Greek law 4342/2015, articles 9 and 10, 4546/2018, 4062/2012, as well as the respective EU directives such as article 7 of the 2012 EED (2012/27).

In order to comply with these requirements, Motor Oil implements the following:

• Utilizes the appropriate methodology to monitor CO2 emissions from its facilities, based on flow analysis measurements and fuel quality analyses.
• Evaluates with its refinery’s laboratory – certified to ΕΝ 17025:2005 standards – the quantity of carbon contained in the fuel produced, using the gas chromatography method.
• Submits to the competent authorities annual reports on CO2 emissions, verified in term of their reliability and validity by a certified external agency.

Participating in the European Trading System (ETS)

Motor Oil’s refinery participates in the European Trading System (ETS), in line with the provisions of Directive 2003/87/EE. ETS represents the cornerstone of EU's policy to combat climate change and it is key for reducing greenhouse gas emissions in a cost-effective manner. Under these legislative provisions, the refinery is obliged to report its annual CO2 emissions, according to an approved by the competent authorities monitoring plan. Monitoring plan sets the framework of the CO2 emissions calculations for every process, aiming at the most accurate depiction of the emission.

Within this framework, the refinery:

• reports its annual emissions which are being verified by a certified third party, and
• uses calculation methodology based either on European standards or on analysis per formed by the refinery’s certified to ISO 17025:2005 laboratory.

Further than reporting its emissions, this year the refinery was faced with the challenge to design its strategy for the next decade, when Europe has set a plan to significantly reduce emissions by at least 55%, until 2030. In order to achieve this goal, all legislative framework has been modified to allow for the reduction of free allowances for the list of facilities that experience carbon leakage and funding innovating low carbon technologies.

LOW-CARBON PRODUCTS

Motor Oil currently offers 12 products with low carbon profile and continues the effort to develop new ones, through its subsidiaries LPC and Coral.

Air Quality

We take all necessary measures to ensure air quality at and around our facilities. We strive for continuous improvement, aiming at further reducing our air emissions in terms of NOx, SOx and other types of pollutants, always performing within the limits required by applicable laws and regulations. As a result, beyond responding to legal requirements, we employ measures to monitor, control and reduce our emissions.

Additionally, the refinery aiming at improving air quality according to its environmental policy and the new Environmental Conditions Decision Approval published in 2020, implements the Best Available Techniques during the operation of facilities operation.

The application of BAT at the refinery includes:

• measures to prevent or reduce emissions during the facilities operation
• automations and control systems that contribute to the efficient management of raw materials and energy, while ensuring high levels of reliability and safety in the units
• emissions monitoring
• incorporation of BATs either into the initial design of a unit or when existing units and processes are expanded or modified

The most significant BAT implemented in the refinery operations for minimizing air emissions are presented below:

• Operation of an electrostatic filter on the outlet of the Catalytic Cracking unit, intended to reduce emissions of suspended particles from the catalyst.
• Treatment of sour and liquid gases before their storage, or their use as a self-consumption fuel, aiming at removing hydrogen sulfide.
• Operation of sulfur recovery units aiming to convert the produced hydrogen sulfide into solid sulfur, which is environmentally friendly.
• Gradual replacement of burners by equivalent with low-NOx emissions.
• Maximising natural gas usage, in the refinery fuel mixture
• Reduction and control of hydrocarbon emissions by taking several measures, such as the installation of closed circuits in gas processing operations, the routing of gases from safety valves to flares, secondary seals in floating roof tanks, floating covers in oil separators and a Vapor Recovery Unit (VRU) in the Truck Loading Terminal. Additionally, a new Vapor Recovery Unit, at the port facility area, is currently at the design phase.
• Desulphurisation of gases used as fuel in the refinery before they enter the gas fuel system, reducing emissions of sulphur dioxide.
• Installation of burners with low NOx emissions, both in the design of new furnaces and in the upgrading of old ones, in order to reduce their emissions.
• Performance control of burners and boilers.
• Continuous monitoring of main pollutants (SO2, NOX, PM, CO) in Large Combustion Plants and Catalytic Pyrolysis unit.
• Periodic monitoring of main pollutants (SO2, NOX, PM, CO) in every other stack of the refinery by accredited third party.
• Implementing of Leak Detection and Repair program in order to limit fugitive emissions from the equipment.

Integrated sulphur management system

The challenge refineries face is that the amount of sulphur in the available crude oil types increases over time, while the specifications for allowable sulphur content in the fuels produced have reached extremely low levels. To combat this problem and through its Hydrocracker Complex, Motor Oil delivers petrol and automotive diesel with a sulphur content below 10 ppm, whilst minimizing sulphur emissions. Moreover, the maximum acceptable level of sulphur emissions is low(<600kg/h), and the concentration of sulphur dioxide in the atmosphere around the refinery, on an hourly basis, should not exceed 350μg/m3. In this context, the removal of sulphur coming into the refinery with crude oil- at a concentration which in 2020 ranged between 0.14% and 3.95%-is a significant challenge.

Another important feature is that elemental sulphur is initially produced in liquid form, which by cooling and appropriate processing, is converted to a solid granular form, stored in silos for sale as a raw material for the production of sulphuric acid and fertilisers. The whole process is carried out in a completely closed circuit, thus avoiding the dispersing of sulphur particles in the air.

Furthermore, in an effort to align with new global cap on marine fuel oils that came in force since start of 2020, having as a scope to reduce the air pollution coming from the shipping industry, MOH refinery adopted its operational parameter and crude diet to produce this low sulphur fuel oil (0.5%) since the beginning of the year.

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

CO2 emissions for the last two years from energy consumption for buildings and facilities of our commercial companies are presented in the table that follows.

Greenhouse Gas and Energy data are presented in the following tables.

Concerning the calculation of the energy intensity of the Reporting Group, the total consumption of the following energy sources within the organization –electricity, natural gas, diesel, fuel oil, coke, fuel gas, LPG and other refinery gases - has been used.

The process of monitoring, record keeping, and reporting of greenhouse gas emissions from the activities of our Group companies is based on the Greenhouse Gas Protocol – Corporate Accounting and Reporting Standard, the ISO 14064-1 as well as the Petroleum Industry Guidelines, May 2011 (API, IPIECA, IOGP).

Avoiding CO2

Air Quality

Motor Oil’s performance in terms of air emissions during 2020 is presented in the table below.

See more: 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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14. Εργασιακά Δικαιώματα

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Our approach

Motor Oil Group cultivates an environment of excellence, respect and trust, where every employee feels valued and supported. This is the foundation for the development, empowerment and prosperity of everyone involved, which also results in a positive impact on our partners, customers and the local communities where the Group operates. Furthermore, at Motor Oil Group we provide our people with a competitive additional benefits package.

Motor Oil Group has adopted a modern, fully integrated Human Resources Management System, designed to allow proper management of the Group’s human resources, coupled with continuous development of its employees. The system is driven by the Group’s principles, values, vision and strategic objectives, with particular emphasis on:

• Compliance with applicable legislation and universally accepted principles of human and labour rights.
• Fairness and meritocracy in employee relations.
• Attracting competent young people with a professional approach to work, who share our values: reliability, dedication, integrity and personal responsibility.
• Ensuring equal opportunities for the professional and personal development of employees.
• Providing a fair and competitive remuneration system linked to employee performance and consistent with prevailing market conditions.
• Offering pay and benefits exceeding those provided for by law and by collective labour agreements.
• Designing a programme of targeted education and training, covering subjects relevant to the Group’s strategic development goals, while aiming at the effective and safe discharge of duties.
• Fostering corporate culture and corporate values.

Code of Conduct

Aiming to provide support and guidance to its stuff regarding their behaviour and actions during day-to-day activities, Motor Oil Group has developed and implements a Code of Conduct. This Code of Conduct reflects its philosophy and corporate values and provides guidance to employees, concerning their expected behaviour. It covers a wide range of issues tightly related to the appropriate personal and professional behaviour of employees, their ethics and values, compliance with applicable laws, leadership, health and safety at work, environmental policies, as well as company’s property. Specifically, employees are expected to show diligence, conscientiousness, integrity and honesty during their work and also, embrace the vision and goals of the company. For the Group, high ethical standards are crucial assets for employees, as such characteristics contribute to the smooth operation of the company, its excellence in terms of performing, as well as the increase of its competitiveness. Additionally, employees are required to fully comply with all laws and regulations that Motor Oil Group is subject to, and more importantly, behave in a way that reflects a positive image of the Group. Moreover, employees, as valued members of Motor Oil Group, should protect its assets and not disclose confidential information and protected data. Great importance is being given by the Group to maintaining the health and safety throughout its activities. Consequently, the Group takes all the necessary measures to protect its employees and expects the appropriate behaviour of the latter in every aspect concerning safety and protection of the work environment and the people.

Respect for Human Rights

Motor Oil Group conducts business as a responsible corporate member of society by complying with all applicable laws and regulations, whilst supports the fundamental human rights and safeguards health & safety, security and environmental protection. Motor Oil fully respects and abides to the United Nations Declaration of Human Rights, while is a signatory to the UN Global Compact’s ten principles. Moreover, in all countries where the Group operates, it is fully compliant with the national legislation on child and forced labor. There have been no cases of forced or child labor anywhere in the Group’s activities, nor would they be acceptable. Respect of human rights is fundamental to the organizational culture of the Group and is vital for the sustainable operation of its business, hence, the Group is currently developing its Human Rights Policy, in order to demonstrate tangible commitment to the UN’s Declaration of Human Rights, consisting of 30 articles. In an effort to enhance its sustainability strategy and embrace new ways to fully support its employees and other interested parties, the Group is designing policies regarding diversity, equity & inclusion (compliant with Anti-discrimination Law), as well as anti-competitiveness, anti-corruption & anti-bribery. Furthermore, the Company is enhancing its grievance and whistleblowing policy mechanism to establish that internal reporting is functional and offers comprehensive protection and support to reporting people.

Motor Oil Group firmly believes that a talented and skilled workforce is the backbone of every company. Thus, it is constantly in the process of improvement in terms of aligning its employees, resources and systems to its strategic objectives. In that context, the Group invested in a new management system of employee performance in 2020. Considering that the Group has more than 2,000 employees who perform different activities under varied setups (HQ, Refinery, Commercial, Retail), it is essential to implement a performance management system that ensures meritocracy and consistency, as well as nurtures a high-performance culture. Our employee performance evaluation system includes KPIs related to Sustainability with the objective to meet our ESG targets.

Motor Oil Group lays the foundation for a solid succession-planning approach by setting its main functioning objectives:

• To be financially healthy and performing according to expectations and set targets
• To fully satisfy customers’ needs and expectations
• To support the local communities and environment
• To operate in an effectively and efficient manner, based on a selected operating model and strategy
• To engage and enable its people

On top of that, evaluation of the employees’ performance plays a significant part in determining the training program and opportunities to be received. In that sense, it is important to highlight that in 2020 1,793 people received performance evaluation (out of 2,107), corresponding to an 85% of the Reporting Group’s total workforce.

Labor relations and trade unions

Motor Oil Group fully respects and supports employees’ right to freely join trade unions and professional associations. At Motor Oil labor relations are regulated by the Employment Regulation which has been put in force since 1974. It is very important to our Group – and particularly to the refinery due to the complex nature of the work it entails – that employees can join unions and professional associations freely. Refinery employees are represented through their trade union and the Health and Safety Committee. The union has had a Collective Labor Agreement with the Hellenic Federation of Enterprises since 1986. This agreement describes the terms of employment and pay levels at the refinery.

Additionally, a Collective Labor Agreement has been into force for Motor Oil Group, since 2006, between the Company and the union, which is renewed every year and is submitted to the Corinth Labor Inspection service and the Ministry of Labor. Aiming to achieve further improvements in working conditions and develop mutually beneficial relations, the management holds regular meetings with union representatives.

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

The table below demonstrates a breakdown of the employees of the Reporting Group, according to their gender and professional rank.

The diversity of the Reporting Group’s governance bodies, management, non-managerial and technical staff are reflected in the tables below.

The total of the Reporting Group’s employees (100%) is covered by collective bargaining agreements.

See more: 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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15. Ίσες Ευκαιρίες

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

At Motor Oil Group we are committed to providing a workplace of equal opportunities where everyone feels proud about their work, making this item a material issue. In that context, Motor Oil Group ensures that:

• the Group’s talent acquisition process is impartial and transparent
• the composition of management reflects the composition of workforce
• incidents concerning violations of human rights, such as bullying, harassment and discrimination are of zero tolerance and are immediately condemned.

Motor Oil Group believes in equal treatment for everyone, regardless of their gender, race or sexual orientation, thus, provides equal job opportunities and fairness for all employees and job applicants. More importantly, it supports people from every background, and envisages a diverse society free of exclusions, in which people with disabilities can be productively integrated into the community. Recruitment, transfers, promotions, benefits, education and training, etc., are discrimination, and respect for employees’ dignity. During 2020 16 people with disabilities, were employed at Motor Oil Group, while no incidents of discrimination were reported in 2020.

Valuable tool for providing support and guidance to its staff regarding their behaviour and actions during day-to-day activities, is the aforementioned Code of Conduct. Amongst others, it covers a wide range of issues tightly related to the appropriate personal and professional behaviour of employees, their ethics and values, as well as compliance with applicable laws, clearly establishing that, high ethical standards are crucial assets for employees, as such characteristics contribute to the smooth operation of the company, its excellence in terms of performing, as well as the increase of its competitiveness. When it comes to gender equality specifically, the Group successfully promotes equal opportunities to women by prioritizing women’s advancement, safety and gender equality in the workplace. The Group promotes a fair, gender equal workplace, where no special privileges depend on gender, hiring practices are unbiased and there is zero tolerance on sexual harassment and discrimination against women.

Remuneration system & benefits

Aiming at a high level of employee satisfaction, work-life balance and low turnover rates, we offer a competitive remuneration scheme and additional benefits. The system we implement in order to set, manage and review salary levels is in compliance with current company and sector specific agreements, and is consistent and transparent. Negotiations covering collective agreements on salary adjustments are in line with sector practices that are applied at national level. Moreover, the structure of the remuneration system ensures equal pay for men and women doing the same work and rules out any other form of discrimination. A demonstration of this lies with the graph that follows, which shows that for 2020 the gender pay gap averaged 14% across the different levels of seniority.

The factors determining wage levels are mainly the employee’s grade and performance, the responsibilities and accountabilities of the position held, the educational level and the seniority. Motor Oil Group’s total expenditure on wages and benefits for its employees in 2020 amounted to 165.5 million euros. This includes pay for regular and overtime work, mandatory employer contributions to social security funds and other additional allowances over and above those laid down in either labour legislation or collective agreements. These additional, non-statutory allowances are discretionary payments to employees intended to reward productivity and acknowledge the contribution of individuals to the Group’s performance.

Additional benefits

Motor Oil Group, aiming to provide a high level of work-life balance and employee welfare, offers a wide range of additional benefits to its staff and their family members, beyond those defined by applicable law as minimum. Such employee benefits are: insurance policies providing both pension and medical treatment coverage for employees, schemes helping employees with the costs of their children’s education, Christmas parties for employees’ children, long service awards, support for employees participating in sporting activities, etc. Benefits are provided to all employees in accordance with their position/rank rather than their type of employment contract (full/part time).

Training programs

The parameters determining the planning and implementation of the training and development programs are the educational needs of the workforce as identified in the working environment each year. Generally, education and training programs cover the following areas:

• Training in business and administrative skills, computer skills, as well as personal development.
• Introductory training for new engineers, operators and maintenance technicians.
• Skills training for technical staff relevant to their fields, as well as training for the use of safety equipment and machinery/equipment.
• Training regarding Health, Safety, Environmental Protection and Quality, with an emphasis on the special features of every workplace.
• Training of non-technical staff in basic Health and Safety regulations, use of fire-fighting equipment and first aid provision.
• Instruction in safe driving techniques and in the procedures for the safe loading, unloading and transport of fuels.
• Emergency preparedness exercises, including scheduled or unscheduled drills.

The educational and training programs are implemented through in-house seminars, by attending domestic or international seminars run by internationally recognized educational centers. On that note, the Reporting Group’s managers attend conferences both in Greece and abroad, participate in undergraduate and postgraduate courses, whilst being kept up to date through the purchase of books and subscriptions to specialist technical journals and professional associations.

Health and Safety

The protection of health and safety is one of the highest priorities of the Group. Our aim is to provide a safe and fair working environment, by eliminating occupational hazards, both as a moral obligation and business necessity.

The Group has adopted the following policies regarding safety, as well as social and labor issues:

• Safety policy concerning the protection of people, assets, information, and reputation in cases of situations that may pose a threat for the companies of our Group.
• Driving policy for the prevention of road accidents, aiming at the reduction of risks and improvement of the health and safety performance in this area.
• Drugs and alcohol policy, which aims to prevent, avoid, and control any use of drugs and alcohol that may occur.
• Product stewardship policy which safeguards the health and safety of both employees and third parties who may be affected by company’s activities and products, whilst ensuring protection of the environment and avoidance of any material damage and/or loss.
• Non-smoking policy, which aims to support a healthy working environment and ensure that smoking is not permitted on all companies’ premises, with the exception of designated areas.
• Major accident prevention policy (MAPP), in accordance with the European Directive 2012/18/ EU requirements and the relevant laws at national level, which addresses the risks of major accidents related to dangerous substances with the aim to prevent them.

Hazard identification, risk assessment, and incident investigation

Key elements of the Reporting Group’s QHSSE management system and performance are the frequent hazard identification, the assessment and control of risks as well as the thorough investigation of incidents. Hazard identification involves the identification of potential incidents (not just actual incidents or near misses) and their reporting, whilst incident reporting is mandatory and fully encouraged. That is an important process of the QHSSE system encouraging all staff, as well as contractors and business partners, to stay alert and report anything that could be a potential hazard. The QHSSE management system has a specific procedure in place that enables potential issues to be reported by employees and contractors through a digital tracking tool, allowing for supervisors in charge and QHSSE internal advisors to track reports for potential issues. In cases where a potential issue is considered significant, or an incident/near miss happens, an in depth investigation process is being initiated. Subject matter experts and QHSSE team advisors investigate the place where the incident happened, within one month. Employees reporting potential incidents are positively contributing to the Group’s QHSSE performance and receive QHSSE awards as a recognition of their efforts. During 2020, an Occupational Risk Assessment Study covering all facilities was carried out within the Reporting Group. The Study’s purpose was to eliminate risks and increase safety in all operations. The Reporting Group conducts site-specific risk assessments of occupational hazards for all its activities, with the participation of its staff. Apart from adhering to the relevant Greek and European legislation in force, the QHSSE management system allows for the implementation of internal and external audits, inspections and reviews, ensuring a thorough risk assessment process.

For more detailed information concerning Health & Safety, please refer to our Sustainability Report 2020, pages 100-115.

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

No incidents of discrimination were reported in 2020.

The following figures provide the ratio of the basic salary and remuneration of women to men for each employee category, by significant locations16 of operation, for the Reporting Group.

Employee training

As far as employees are concerned, during 2020, 7 recordable work-related injuries, of which 1 was fatal, were recorded at the facilities of the Reporting Group, whilst only 2 recordable workrelated injuries were tracked for contractors. Specifically, 5 out of 7 occurred at the Motor Oil refinery and 2 at LPC, while throughout all activities and facilities of Avin Oil, Coral, Coral Gas, NRG and OFC, ZERO (0) accidents were reported in 2020. The incidents reported during 2020 that caused high-consequence work-related injuries are mainly related to fire/explosion. All Group companies conduct risk assessments regarding occupational hazards and have identified potential hazards, such as chemical hazards, electrical, falls from height, confined spaces or misuse of equipment. Specifically, for 2020, the main injuries that occurred from the incidents were thermal burns, knee injuries and minor scratches for employees and contractors.

Work related injuries

Employees performance evaluation

See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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16. Απασχόληση

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil Group’s total workforce composed of 2,792 employees in 2020, of which 2,107 are employees of the Reporting Group, with 640 recruitments over the last 6 years.

The following table includes the total number of employees per gender and region and a further breakdown by employment contract and employment type for the Reporting Group.

Workforce breakdown and professional advancement

In 2020, senior managers comprised approximately 4% of the total personnel of the Reporting Group, while technicians-operators and administrative personnel accounted for 96%. Each employee has the opportunity for promotion within the management hierarchy, according to his qualifications and performance, as the main objective is to fill vacant managerial positions from within the Motor Oil Group wherever and whenever possible. In fact, each vacancy is first advertised internally; the position becomes available for external applicants only if no suitable internal candidate can be found.

During 2020, in the Reporting Group, there were 7% new employee hires, while the turnover percentage was 5.6%. Specifically, in the table below, there is an in-detail analysis of the recruitments and turnovers in 2020 per gender, age group and region for the Reporting Group.

Our positive socio-economic footprint at local communities:

Motor Oil’s main area of activity is the refinery at Agioi Theodoroi, Corinth, where in 2020 1,018 people were employed. Approximately 55% of the refinery’s (full time) staff and 44% of its senior managers, live in the greater region of Corinth, where Motor Oil is the biggest employer.

Training and development in 2020

In 2020, despite the Covid pandemic we continued our extensive training and development program, while taking all necessary protection measures. Training hours for the Reporting Group during 2020 totaled to 19,674, while the overall cost for training amounted to 800 thousand euros, with the participation of 1,582 employees (75% of the total workforce), of which 73 were managers and 1,509 other personnel. Occupational health and safety, environmental protection and quality were the principal subjects covered by training activities in 2020. In these areas, the training that was provided covered the relevant management systems, preventing sea and air pollution and avoidance of related incidents, process safety, occupational health, fire safety, the use of Personal Protective Equipment, rescue methods in cooperation with the Disaster Response Team (EMAK), safe driving and fuel transport, the provision of first aid and other more specialized topics. The other education programmes were designed to provide the existing technical staff with further training, in order to develop and further improve their skills in various specialized technical areas, and to train staff of the commercial companies on issues of climate change, personal data protection, taxation, management and leadership, internal audit, human resources management and evaluation, sales, IT, creating a safety culture, accounting, procurements, finance, customs policy, customer service, marketing, communication and law. The contribution of the Reporting Group’s executives to the in-house training and education programme was also very important. In 2020, this involvement accounted for about 8,000 hours.

Motor Oil Group considers continuous learning a key element for success in the workplace, thus in 2020 the Reporting Group facilitated 9 employees’ endeavors to achieve postgraduate qualifications and excel in their work areas, by covering their tuition fees, in a total cost of approximately 83,000 euros.

Management and Employee Training in 2020

We strive to continually develop our management staff by offering innovative skills development programs in cooperation with top educational institutions and bodies. Specifically, the following programs were held, with certification by Harvard University, to teach leadership skills: Leadership Academy Step 1: The objective of this training was to develop the skills necessary for all new managers to enable them to lead their teams and cultivate relationships with their colleagues and supervisors. Leadership Academy Step 2: The purpose was to further develop the skills required of every manager in order to handle a variety of business challenges that have a direct impact on the success of their work.

Training tools at the refinery

In order to train control room operators, the refinery makes use of production unit training simulators. The upgrade of the existing operation simulators at the Hydrocracker, Fluid Catalytic Cracking and Crude Distillation Units began during 2019. Parallel to this, new simulators are being developed for the catalytic steam reforming of naphtha. Furthermore, a general use simulator has been delivered and is being used for the training of field operators for chamber positions, and for assisting field operators in understanding fundamental concepts. Its use is accompanied by the corresponding training material. To assist the process, there are also online educational materials (e-books, conference presentations, educational videos, etc.), whilst training manuals for technical matters are available as well. Finally, in order to further raise awareness in security issues, short videos with targeted content are systematically shown at buildings used by field operators.

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17. Ανθρώπινα Δικαιώματα στην Προμηθευτική Αλυσίδα

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil Group participates in the United Nations Global Compact, which constitutes the biggest Corporate Responsibility initiative in the world, having become a signatory during 2018, the same time the company became a member of the Global Compact Network Hellas. Global Compact incorporates ten fundamental principles relating to human rights, labor rights, environmental protection and anti-corruption.

To demonstrate and improve security in operations, Motor Oil designed a framework (certified in accordance with ISO 18788) for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a Security Operations Management System. The framework aims to safeguard the respect for human rights, the national and international laws and the fundamental freedoms by meeting the Guiding Principles on Business and Human Rights of the United Nations “Protect, Respect and Remedy” framework policy 2011.

Motor Oil Group conducts business as a responsible corporate member of society by complying with all applicable laws and regulations, whilst supports the fundamental human rights and safeguards health & safety, security and environmental protection. Motor Oil fully respects and abides to the United Nations Declaration of Human Rights, while is a signatory to the UN Global Compact’s ten principles. Moreover, in all countries where the Group operates, it is fully compliant with the national legislation on child and forced labor. There have been no cases of forced or child labor anywhere in the Group’s activities, nor would they be acceptable. Respect of human rights is fundamental to the organizational culture of the Group and is vital for the sustainable operation of its business, hence, the Group is currently developing its Human Rights Policy, in order to demonstrate tangible commitment to the UN’s Declaration of Human Rights, consisting of 30 articles.

We highly value our business principles, and we seek to collaborate with suppliers that share the same values with us. For that reason, the Group is developing a Supplier Code of Conduct, incorporating certain principals, and asking the suppliers committing to these.

Motor Oil Group has incorporated a collaborative mentality that promotes mutual-win relationships. In that respect, the Group is fostering balanced relationships with its partners and suppliers, which are governed by trust, integrity and transparency.

Constant aim of the Group is to implement the principles of sustainable development not just in the context of its operation, but also in the sphere of its influence, including its partners and suppliers. A sustainable supply chain not only minimizes social and environmental risks, but also serves as an example of values and success for the industry and the community. For that reason, Motor Oil Group assesses its potential suppliers not solely based on the cost, quality, delivery, and their economic viability, but also on QHSSE and ESG criteria.

The Group collaborates with a large number of suppliers both locally and at international level. The main categories of suppliers that the company engages with, fall under the following bread categories: raw materials, contractors, service providers, equipment and infrastructure.

Strong suppliers’ partnerships are very crucial for our sustainable development. We recognize the importance of working with suppliers and contractors that respect the same values as we do. In that context, suppliers are asked to complete specific questionnaires/forms detailing their ability to safeguard the quality of products and services provided, as well as the environmental impact of their activities and the health and safety systems they follow. We expect our suppliers to follow similar ESG objectives across their activities and operations to maximize impact and meet our sustainability goals. For example, contractors working at the refinery and other installations follow a comprehensive program of safety training, with the objective to achieve “Goal Zero”, i.e., zero accidents.

• LPC suppliers are assessed to provide products or services, accompanied by quality specifications by the product users. In certain occasions, raw materials suppliers’ installations may be visited for onsite inspection to check on any gaps on production/warehousing/distribution process.
• Avin Oil, prior the collaboration with any new supplier, requests information that concern both the procedures that govern the operations of the prospective partner company, as well as any certificates it holds regarding Environment and Health & Safety. The evaluation is conducted through Avin Oil’s internal process for the inclusion of suppliers in the Approved Register of Suppliers and contractors. The criteria used include compliance with safety rules of the Refinery and construction sites in case of work at facilities or service stations. In Avin Oil’s annual evaluation of suppliers and contractors, possible issues of non-compliance in the protection of the environment are taken into account, and where required, prescribed penalties are imposed.
• OFC on the other hand, verifies that contractors have paid their employees’ contributions. Additionally, they should follow environmental requirements for projects taking place in the company’s facilities.
• During 2020, the SUPREME program was realized at Motor Oil’s refinery, which purpose is to evaluate the performance of designated contractors in Health, Safety & Environment and their accompanying management systems. The program was implemented in collaboration with DNV and serves as a security culture enhancement program including evaluation of current contractors. Upon completion, all contractors will be evaluated. The program includes 12 contractors, and so far, the evaluation has been completed in 4.

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

Suppliers indices

See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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18. Ενίσχυση Τοπικών Κοινωνιών

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Motor Oil Group makes direct or indirect financial contributions to a large number of businesses and families in the area, while supports local initiatives and encourages entrepreneurship, in a general effort to improve the well-being of the communities in which it operates. It should be noted that out of a total of 1,050 employees at the refinery, 600 come from neighboring municipalities.

MOH’s Sustainability Strategy regarding social welfare, is driven by individuals’ needs and society’s goals, always in alignment with the 17 Sustainable Development Goals (SDGs), demonstrating a strong commitment to tackle major societal issues, as expressed by the UN Global Contact.

More specifically, Motor Oil implements programs of donations and sponsorships, mainly addressed to local communities, that are designed in accordance with the SDGs, to help improve the quality of life, protect the environment and encourage a healthy social and cultural life. More specifically, the projects that the Group implements, are chosen and designed based on their potential positive impact on our four focus pillars:

Arts & Culture

Cultural dialogue and heritage, young artists’ support, promotion of cultural institutions

Education & Innovation

Youth inclusion, quality education, road safety and plastic free culture promotion, educational workshops, scholarships

Land & Sea

Clean coastal and ocean, reforestation, environmental research, climate change mitigation

Local communities & Society

Well-being and mental health, diversity promotion, community development, tackling poverty and food insecurity

Under this framework, Group’s community contribution directly enhances community development and progression, health and well-being, environmental protection and restoration, minority inclusion, and promotes an overall improved life quality.

In 2020, 2.6m euros were allocated to projects aiming at covering societal needs and contributing to the Sustainable Development Goals (SDGs). Supporting the national health care system and ensuring the health and well-being of our people was our top priority during the past year, due to the unprecedented challenges we experienced because of the SARS-CoV-2 pandemic. Thus, the majority of our social investments -41% out of the total- were focused on enhancing Good Health & Well-being (SDG 3). However, we continued supporting energetically charitable organizations and NGOs through monetary and oil donations, as well as promoted environmental actions and sponsorships.

For more detailed information please refer to our Sustainability Report 2020, pages 156-163.

See 6.5 Impact on Local Communities (Sust. Report 2020, p. 154-163)

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

-Free meals & food vouchers to over 1,500 families & students

-365 days of free lunch & supper to 130 senior citizens

-156 thousand liters of heating oil donated

-Over 500 thousand euros to indigenous families & individuals

-1.2 million euros equipment donated to Intensive Care Units

-6,500 trees planted

Our Social Product

Motor Oil Group with more than 2,000 employees, generates shared value for all its stakeholders, including its employees, consumers, shareholders and investors, business partners and vendors, local communities, government and regulatory authorities, media, industry associations, as well as society in general.

See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

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19. Συμμετοχή σε Πρωτοβουλίες και Πολιτική Επιρροή

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

Participation in International National Agencies & Networks for the Reporting Group:

• The Global Compact Network Hellas.
• The Hellenic Network for Corporate Social Responsibility.
• The Hellenic Petroleum Marketing Companies Association (SEEPE).
• Federation of Recycling and Energy Recovery Industries & Enterprises (SEPAN).
• World LPG Association.
• European LPG Association.
• The Hellenic Federation of Enterprises (SEV).
• The Athens Chamber of Commerce and Industry, the Hellenic-American and
• Arab-Hellenic Chambers, as well as other regional Chambers.
• The Hellenic Association of Independent Power Producers.
• The Hellenic Association of Energy Suppliers (ESPEN).
• The Union of the European Lubricants Industry (UEIL).
• The European Lubricating Grease Institute (ELGI).
• Biomass Biofuel Sustainability Voluntary Scheme (2BSVS).
• The Union of Listed Companies, etc.

Organizations:

• FuelsEurope, a division of the European Petroleum Refiners Association, aiming to promote economically and environmentally sustainable refining, supply and use of petroleum products in the EU, by providing input and expert advice to he EU Institutions, Member State Governments and the wider community.
• CONCAWE (CONservation of Clean Air and Water in Europe), providing technical support to European refineries on Health, Safety and Environmental Protection issues.
• Hydrogen Europe, an association bringing together diverse industry players, large companies and SMEs, who support the delivery of hydrogen and fuel cells technologies.
• Oil Companies International Marine Forum (OCIMF), an association of petroleum companies with an interest in promoting the safe and environmentally friendly marine transportation of crude oil and petroleum products.
• Mediterranean Oil Industry Group (MOIG), the forum of oil companies on issues of prevention and timely response to sea pollution.

Participation in research programmes & projects (Sustainability Report 2020, p. 74-75)

Environmental research projects

Furthermore, Motor Oil Group actively supports academia and research, especially in the environmental field, thus:

• Supports two active research projects funded by the European Commission under the “HORIZON 2020” programme that are aligned with the Group’s priorities in terms of development and strategy;
• ”PARITY” research programme which aims at the development of new technologies that will meet the challenges of power grids. The programme started in 2019 and it is expected to last 4 years. In this programme participate 18 partners from 7 European countries.
• ”eCharge4Drivers” research programme which aims to simplify the charging of the electric vehicles by developing user-friendly charging stations and innovative charging solutions.

The programme started in 2020 and it is expected to last 4 years. In this programme participate 32 partners from 12 European countries.

• Collaborates with the Department of Geology and Geo-environment at the National and Kapodistrian University of Athens in order to determine the prevailing chemical conditions in the refinery’s coastal zone.
• Cooperates with 9 European universities, research institutes and companies in the implementation of the DIRPIMCOAL project, which aims at the environmental optimization of coal liquefaction from industrial and urban waste for the production of biofuels.
• Cooperates with 14 European universities, research institutes and private companies in the implementation of the CARMOF pilot project focused on capturing CO2 at the refinery by using innovative hybrid porous adsorbent materials.
• Works with the Metallurgy Lab of the National Technical University of Athens, POWER MEDIA PRODUCTIONS and the Municipality of Rafina-Pikermi to implement the European LIFE DIANA environmental project. LIFE DIANA involves constructing a pilot facility at the Motor Oil refinery to exploit petroleum sludge in making new added value materials.
• Works with a consortium of 27 European bodies (universities, research institutes, public organizations and private companies) as part of the European research project INFRASTRESS, for the improvement of security against cyber and physical threats in critical national industrial facilities and infrastructure.
• Collaborates with the Institute of Geodynamics, the NKUA Department of Geophysics-Geothermics, the Geophysics and Seismology Lab at the Technical Educational Institute of Crete, and Satways Ltd, in implementing the ARIS national research project to develop an integrated early warning and seismic risk management system in the refinery area.
• Cooperates with the NKUA Department of Biology and the NTUA Biotechnology and Chemical Process Engineering labs to implement the DeepDesOil national research project towards developing a combined chemical-biological process for hyperdesulphurisation of petroleum products.
• Works with the Laboratory of Environmental Fuels and Hydrocarbons at the Centre for Research and Technology and the ELPE refineries as part of the PROOFF national research project, developing innovative catalytic processes for the exploitation of low value oil fractions towards the production of upgrading fuels and petrochemical raw materials.
• Avin Oil collaborates with the NTUA Vehicles Laboratory, the Centre for Technological Research of Central Greece and Real Consulting on the MOTIF national research project to develop and use smart applications and innovative systems to optimize road transport safety in the liquid fuel sector.
• LPC collaborates with the Foundation for Research and Technology and the Technical University of Crete on the APOFASI national research project, to develop a portable optical spectrometry system for the detection of contamination in liquid fuels.

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ΔΕΙΚΤΕΣ ΕΠΙΔΟΣΗΣ

See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

Motor Oil has not donated to any political party during the reference year and did not contributed to them, either financially, or in any other way.

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20. Πρόληψη και Καταπολέμηση της Διαφθοράς

ΔΙΟΙΚΗΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ

At Motor Oil Group, business ethics are embedded in our corporate governance principles and constitute the framework of our social and environmental responsibility.

Motor Oil Group constitutes a modern energy group that is constantly expanding and creating value with consistency and responsibility. It acknowledges that the production of trust and goodwill is essential for the Group’s sustainable development and economic growth, in order to safeguard its excellent reputation among employees, partners, investors and other interested parties. Therefore, the Group considers ’Transparency & ethics, anti-corruption & anticompetitive practices’ a material issue and aims at conducting business in accordance with the highest ethical standards, showing zero-tolerance in all forms of bribery and corruption. For that reason, the Group has set in force its Anti-Bribery and Anti-Corruption Policy, committing itself with great responsibility and business integrity, to endeavor the utmost efforts for securing transparency and legitimacy.

The specific policy helps outline the Group’s risks related to bribery and corruption, describes the prohibited activities and the approval processes for permissible activities, highlights the responsibilities of the respective parties under both the relevant anti-corruption laws and Group’s policies, and finally sets up the processes for the investigation of breaches and disciplinary measures in case of violations. This policy also aims at protecting the reputation of the Group’s companies and employees and and helps avoid potential civil and criminal fines. Last but not least, the policy gets reviewed and updated by the ESG Board Committee, whilst the Company’s Compliance Office, with the support of the Legal Services, is responsible for monitoring on a regular basis, for any possible changes on the respective legal framework.

Hence, Motor Oil Group, during all the years of its operation as an oil refinery and oil products marketing company, functions with a strong sense of corporate responsibility by aiming at sustainable profitability and development, in a socially responsible manner. More specifically, it implements investment programs with the objective to continuously develop and optimize its products/production process.

The Group’s vision, ethics and corporate values comprise the cornerstones of its business activity and function. Motor Oil Group operates with integrity and respect towards laws and regulations, while it has adopted ethical business practices and corporate governance principles. As a result, our Group’s human resources share human resources share the very same values and qualities and enjoy a safe and rewarding workplace, where trust is a common denominator in every relation. Furthermore, the Group maintains honest relationships with all interested parties, characterized by fair treatment, respect, dignity and open communication.

In that context, all Motor Oil Group’s policies, practices, strategies and operations across its entire value chain are governed by transparency and are communicated explicitly to all interested parties.

The Group aims at achieving its business goals effectively by demonstrating strict professionalism, maximizing value for its shareholders and efficiently serving the needs of its customers.

Lastly, as Motor Oil Group has embraced socially responsible attitude towards its operations, it meticulously assesses the environmental and social impact of its business activities, sets targets and applies standards to continuously improve its performance and to enhance the local communities.

Corruption is directly linked to environmental degradation, the infringement of human and labor rights, and the violation of laws. Preventing and combating corruption is a high priority for the whole Group and its stakeholders. Its commitment to fight against corruption is manifested in the adoption of United Nations Global Compact, which explicitly refers to actively combating corruption (Principle 10) and in the fact that all necessary actions have been taken to prevent any such incidents from taking place.

The Group’s policy concerning anticorruption and anti-bribery is to adhere to the standards of ethics at the highest level in the conduct of its business activities and affairs. These standards can be achieved and sustained only through the full commitment of the entire staff and interested parties of the Group. It is it is the duty of every employee to employees to behave in a way that ensures compliance with these standards, while indifference to the principles and procedures regarding anti-corruption and anti-bribery set out by the Group, may lead to appropriate disciplinary actions. In 2017, we proceeded to draw up the Motor Oil Group’s General Operating Principles, which govern all our activities and transactions with internal and external stakeholders. These principles have been communicated to all employees and associates through the Company’s website: www.moh.gr. The Business Principles of Motor Oil Group which also elaborate on ethical issues ethical issues are communicated to all interested parties through training, contracts, evaluations, etc. More specifically, managers, department heads and marketing staff, are trained on an annual basis on competition law.

Anti-corruption and ethical business practices are considered as crucial by the stakeholders of the Group during the materiality assessment survey that took place this year. As a Group, we work hard to ensure that all of our activities are regulated by transparency, integrity and professionalism, we have thus undertaken we have undertaken all necessary actions to prevent any incidents related to corruption.

Business Integrity

Motor Oil Group companies conduct their activities with honesty, integrity and fairness and expect the same standards from all their partners and suppliers. The potential involvement of the Group’s employees in any form of bribery, such as direct or indirect offers, payments or soliciting is unacceptable by the Group. Also, conflicts of interest between employees’ private activities and companies’ business must be avoided. In the same context, any prospective conflicts of interest must be declared by employees to their employing company. All business transactions must be reflected accurately and fairly in the accounts of the company in accordance with established procedures and legislation and are subject to audit and disclosure.

Anti-corruption

Incidents of bribery, breaches of confidentiality, market manipulation, fraud or money laundering are of zero tolerance by Motor Oil Group’s companies. As a Group, we expect that our business activities and relations are governed by utmost transparency and moral integrity.

See 2.2 Transparency & Ethics, Anti-corruption & Anti-competitive Practices (Sust. Report 2020, p. 40-41)

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See 7.1 ESG Performance Index (Sustainability Report 2020, p. 168-177)

7.2 United Nations Global Compact (Sust. Report 2020, p. 178-180)

7.3 GRI Content Index (Sust. Report 2020, p. 181-209)

In 2020, as in 2019, there were no confirmed incidents of corruption involving our employees or associates, nor were we fined or penalized for failure or inability to comply with the relevant laws and regulations. Additionally, there were no public legal cases regarding corruption brought against the organization or its employees during the reporting period.

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